The elevator was broken. There were drunk people outside of the hotel. There was a drunk woman at breakfast.

The hallway smell like urine..... And the elevator didn't work

The hallway smell like urine... And the elevator didn't work

Location

I got stuck in the elevator after I checked in. No one seemed to care or even ask if I was okay. The front desk lady hung the phone up on me when I told her I was stuck. Nothing was down to make sure I was okay. Then my room was on the 5 th floor so I had to carry my luggage up and down all those stairs. My room didn’t have a remote to the tv and when I trie to call and get one no one answered. Also the night before I was supposed to check out my key didn’t work so that meant I had to walk back down those same stairs I had just walked up to get to the front desk and then walk back up

Absolutely Nothing

No body was at the counter to check us in. The security guard had us call the hotel but it took three times for the person to come to the desk. When we got to our room we were hit with a scent of cigarette smoke smell. Then when we got in we noticed the beds were stained, the trash cans were still full. And there were what looked to be cigarette ashes on the tables.

The staff at the front desk and housekeeping were all very nice

Nothing

nothing

rude customer service , had people yelling in hallways , front desk was cussing

There isn’t one thing we liked about this property. And it was hard to say that because we have stayed there for years but it seems to be under new owners and they have destroyed it

Everything from not being able to check in on time because the room wasn’t ready. Then the outlets not working in the room. Not being able TJ turn the light off because the switch didn’t work and the kicker was the microwave didn’t work and there was no other option to heat our food.

The room was great It's walkable distance to Crabtree Mall

It was hard to find easy access to electrical outlets.

the property was clean inside and outside

great location, TV channel line up, and don't desk staff

Lack of security, not the best cleaning, house keeping staff was rude

- The room was clean - Breakfast was OK

- No hair dryer available in the room - Only one elevator available - Dirty lobby floors (especially in the front of the only working elevator) - Indifferent staff - Hotel located close to the highway, I was waked up by the morning traffic

The staff was friendly. The room was clean and overall hotel looked clean.

When we got there, there was no worker at the desk. I tried calling and no answer. Waiting about 5 to 10 minutes. The elevator was broken, didn't have a remote for the TV in the room, coffee pot had water in it and 1 light there was no switch to turn it off. Had to sleep with the light on. The back entrance smells like someone smoking pot. This was the case last year as well.

That we got a full refund back.

Everything was terrible. Upon entering we were not told the elevator did not work, so hauling all of our luggage plus our 3 children was a hassle. We returned to the front desk and was told it was not working and to use the other one that was a further walk. While walking to the elevator the rooms we passed smelled like weed and there was loud music playing. Once we got upstairs it was even worse. As soon as we stepped off the elevator music was blasting as if someone was throwing a party and the weed smell was unbearable. We quickly got to our room with the kids and I returned downstairs to request a refund as the conditions were completely unacceptable for a NONsmoking room, on top of it being 11pm with music extremely loud.

It was close to the mall

only one elevator was working and the hallways weren’t vacuumed nor the elevator

Price, breakfast, location

I was double charged for room reservations of my business partners. Straightened out after talking to the manager, who was very professional.

The room was comfortable

The elevator was broke and the carpet in the hallway was dirty

Was not able to get on the the internet and told staff

No tv all weekend was told that would send up maintenance but never came

it was close to everything

no at the front desk , no housekeeping,elevator broke,dirty,mold

There was a roach in our room. There were extremely loud guests and that same guest had a loud dog. The front desk person was clearly sleep Saturday evening when I needed my key reset. He asked no questions and reprogrammed it.-safety issue

Conveniently located near mall.

Facilities and rooms were not kept up. Elevator broke, stairwell dirty, rooms (bed sheets, towels, rug) dirty. Hot water for shower was out on 1/29/23.

I liked the staff. Especially the housekeepers working 4th floor. She was gorgeous and had pretty lil feet.

I liked everything. The location and safety are the the best.