It smells, it's dirty, rooms are run down, trash cans full, small insects and bugs on the bed and the night stand. Bathtub covered with cleaning agents but not washed down with water. People in groups of 3 or 4, as well as homeless people, lingering and roaming around the property day and night. And what hotel offers housekeeping services once every 7 days, otherwise, the customer must pay extra! I stayed in my room for 2 hrs, but when i saw the bugs, i pulled all my stuff back to my car and went to see some friends. Then, I came back at midnight to give my room keys and file a complaint. I had to wait for 20 mins at the reception, no staff... finally, when an employee showed up, i explained what happened. She literally asked me if the bugs were big or small, then she apologized! I had to book at the Clarendon Hotel for the remainder of the night! This isn't a hotel! Such establishment must never be listed on booking.com!

Location is great. Park Central area is vibrant and full of amenities, restaurants etc.

Awful experience. Spent 40+ minutes to check in. Had to come back 2 times cause room was not ready or key did not work. Entrance was dirty. Room smelled funky, Smoke detector ran out of batteries and made annoying beep in the middle of the night. It was my mistake overall to book this hotel. Don´t make the same mistake. I was looking for extended stay options in this location and this was the only available.

The bed was comfortable and the bed was big enough for me.

The room was a little dusty Dust was under the AC unit

We got a pretty big room, off the main corridor and sort of away from other rooms, so it was really quiet and private.

The rooms could use a little updating. The carpets seemed a bit dingy.

I like the spacious rooms with a kitchen -- everything worked!

A bit too noisy and kids pulling the fire alarm at midnight and then having it go on twice more was a bit unsettling. Also, when we were trying to load our car at 6:30 am, there were no luggage carts available. Allowing people to take them to their rooms the night before checking out is a very poor policy.

As we were setting up our pull out bed and settling into the room, we noticed the pull out sofa, which we were utilizing, didn’t have a set of sheets, or a blanket or pillow. It was just a mattress. We were able to pull the second pillow from the bed even though that would still leave a third person without a pillow since even the bed had only two pillows. We went down to the lobby to ask for a set of sheets and a blanket and were told there was only one sheet available and no blankets or fitted sheet. This should not happen... You really expect your guests to pay to sleep in a room without sheets or blankets on the bed? We were lucky we had extra blankets in the car but this would be a huge issue for someone traveling with more than one person.

location is great but service was awful.

We were given a room with people already in it, our king bed room was unavailable after that, no coffee cups for the coffee they put out (no to go cups or normal cups), employees smoking outside and dressed like they rolled out of bed. This place needs a staff makeover before it goes under!

location wasn't bad

Staff was rude and not available shortly after we checked in. No cups in the kitchen, no working ice machines on property. I found a cup in bathroom following morning. Cochroach walking on kitchen floor. Carpet was all stained no bedding for pull out sofa. Bed was awful I normally do not complain about beds in hotels. It stated they had breakfast it was just continental breakfast I would NOT have booked here if I had known I could have booked other named hotels for same price that have real breakfast.

The additional bed was atrocious. I could feel the slats under the mattress. Really not a mattress at all. The kitchen was nonexistent as far as any kind of cooking or eating utensils...nothing to cook with, serve with or eat from.

It was not full breakfast. There was coffee…some wrapped merry dried muffins instant oatmeal and that’s as about it. The front desk described it as grab and go.

There was roaches in our room.

Close to hospital

The room and everything was decent and clean

I got charged twice for my room. I had already paid and when I arrived I got charged again.

the cost

it was not clean and smelled, like smoke really bad! smoke alarm missing batteries, light didn’t work, pieces of wall missing, lots of homeless roaming around

The room was clean, Location was acceptable, no loud traffic or neighbors.

The pool was not cleaned for use. Sofa bed had no extra bedding covers/sheets.