kitchen, close to grocery stores, easy access to public busses

All employees at the front desk were helpful except one whose attitude was stand offish projecting an aura we were bothering her rather than presenting a helpful demeanor. The restaurant was expensive so having a kitchenette was budget saving.

I like the location, the staff and cleanliness.

The Beds are considerably old and uncomfortable. Other then that I really enjoy staying at your hotel

This was a lifetime trip to see the northern lights, and for the first time in decades, I was travelling alone. Sophie Station was a great choice. The suite was terrific, the staff lovely and helpful, and most important, I felt safe and secure. I highly recommend!

It was convenient to go to the grocery store and the bus stop.

The staff was amazing! Friendly, helpful and compassionate!

Free shuttle to the airport and train station. Excellent size room and comfortable beds. Everyone was very friendly. Loved having a full kitchen and livingroom.

Noisy

The property was clean and the grounds were beautiful.

waitresses at both restaurants were great and friendly especially Christine.

some front desk personnel need training in customer service. They were not too informative and seemed indifferent. we learned everything about the hotel and environ from Christine at Zach’s.

Spacious one bedroom and separate living space. Kitchen with microwave, fridge and stove. On-site restaurant with good food. Close to airport and grocery stores.

The bed is very soft, not comfortable for sleeping. And the cover is just a thin blanket. I wish some real comforter would be used for winter.

We loved our room and the restaurant service and food. The woman at the front desk checking us in didnt seem to want to be bothered with our questions upon our arrival about public transit and local attractions. A fellow employee asked "permission" to go find us a brochure but when we met up with him at the brochures he had the one in his hand for the destination we asked about but he kept it and walked away and pointed us towards the rack of brochures. We though that a bit bizarre but we were able to get the information we needed and we had a pleasant stay. We would stay here again but the front desk was not very welcoming or helpful.

See above

it was user friendly and homey . comfortable too!

Everything was Freat Customer service was great

Location and price

Furnishings and carpet were very, very dated.

Our room was incredibly large. We did not expect a kitchen or 2 TV's. We wish we could have stayed longer. Security was excellent. Friendly staff.

The road construction that took place down the road. Our GPS did not have an alternate route and we kept getting lost. lol