convenient and I used to love the fact they offer a suit

this was second time staying there and I found a bed bug on the day we were checking out

It was all quite nice. I didn’t give it a 5 star because you can always improve on something. The staff was very nice and accommodating for the extra things we needed. They were very friendly and pleasant to deal with.

I felt like the temperature of the pool water could have been much warmer. We took our grandsons to Jurassic Quest and just decided to get a hotel because they enjoy swimming and staying at hotels but two of the three couldn’t swim because it was too cold. so that was disappointing for them. The fruit that was served at breakfast had a funky taste to it that I didn’t like at all. It definitely wasn’t fresh.

Easy to get around, straightforward signs to get you where you need to go. Super cool social with free dinner and booze on a Monday night. Bed was excellent, room size is perfect and all the amenities were a great addition. Great breakfast options as well! Hotel staff was friendly and ready to help upon arrival. Quickest hotel check in I’ve ever experienced. 👍

The room was clean and spacious. The breakfast was okay. The location was good also.

It took us approximately an hour to check in and receive a room. Making my wife and I late for an event. Because there was only one employee there doing his best to handle a situation caused by another employee earlier that day. There were two groups of people at the front desk complaining about how they had been given the key card to the same room. The one group walked into the room and frightened the group who had already been assigned that room. I tried contacting IHG Customer Service and complain about having to wait an hour to check in and have yet to hear back. I guess they do not care about their guest's time.

convenient & the fact my room had a kitchen and all things n

pricy snacks and drinks

Just expensive.

Check-in, spacious rooms, clean, walking distance to Costco, Cabela's, restaurants (Kitchen Social...Yum!).

Breakfast was good, but missing "standards" such as sausage and scrambled eggs (hard-boiled was available).

Not being charged to use laundry facilities

The hotel was in a great location! The staff were also very pleasant.

We had roughly 2 feet of carpet that was wet coming out from the wall. The bedskirt was also stained/dirty.

nice room comfortable beds, great breakfast

both elevators broke and we were on the 4th floor

The location of the hotel was very good. There were plenty of shopping and food options nearby. The Zoo was a short drive away, and the airport was a 15-30 minute ride depending if you took the freeway or not. Free laundry on-site was a bonus. Parking was good. The beds are very comfortable.

The breakfast was not great. I tried it once and didn't go back. The pool was closed for most of our stay. It would have been nice to know that before booking as we would have chosen a different hotel. Housekeeping was pretty much non-existent. We didn't get serviced until day 5 of our 10-day stay. The room card said every three days. The excuses given were our third day landed on a Sunday, but they only clean check-out rooms on Sundays. The next day we were told they were short-staffed and they would get to us the next day. We checked in on a Thursday, and the first housekeeping service was on Tuesday of the following week. So we had it once in a 10-day stay. We had to keep going down to get fresh towels, and the dirty ones just kept piling up in a corner of the bathroom. Trash was also piling up beside the desk beside the door. The bathroom sink also leaked underneath onto the floor. We had two rooms, and both had this issue. The room we were in overlooked the highway and was super noisy because of this. If you want quiet, request a room away from the highway. Asked for a late checkout, and the lady behind the desk gave a rude laugh and told me no, it was not possible.

clean modern

Breakfast was good

Pool was closed and that was the main reason for staying there but it doesnt tell you online so that sucks

The staff was very friendly at check-in, the room was clean, and the bed was comfortable. The kitchen area was helpful, the speedy ice maker was perfect for drinks.

No bar or restaurant on site.