It's a beautiful old monastery (17th century!). And thrstaff was amazing! Super warm and helpful, they found out it was my birthday and brought me a piece of cake and sang "happy birthday" ❤️

To leave and enter the premises, sometimes you had to wait a long time because the doors were locked and there wasn't a person available to open them.

Really enjoyed our stay! staff was helpful and friendly.

nice staff and rooms were good

no service during the day, meaning no food and bar also not working. they didn't dell not even a bottle of wine.

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The staff made our experience absolutely awful. Not only were they unhelpful for simple matters like booking a taxi or opening the perpetually locked gate that you need to use to enter the property, but upon leaving they double charged us for our stay using our credit card number illegally. Basic kind pleasantries like "hello, how is your day, do you need help arranging transportation or a tour" are also completely lost on the staff. It's really disappointing, considering how nice the property is. All of these things aside, the debacle with being illegally charged twice was really the nail in the coffin. My wife and I spent three nights here as part of our honeymoon. We paid for the entire stay the first day that we were there. Upon checking out, the receptionist told us that we needed to pay for our stay. I told her that I already had paid for it, showing her the completed charge on my credit card. She told me that we were good to go and that it had indeed been paid. Eight hours later, I was notified that my card was charged again (illegally) in my absence for the entire amount of the stay. Ultimately, we were charged double the amount for our stay (which we are still disputing) and the staff lied to my face and told me that everything was in order prior to me leaving.

They were not open and did not communicate anything about the booking. This is a very disappointing experience. I should receive a refund for the amount i paid.

Staff were exceptional in terms of professional, courteous, and helpful. Restaurant was particularly exceptional. Beds were comfortable and lounge was spacious and comfortable.

Rooms were two floors with stairs to beds.