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There’s two was on the reception I believe one African nationality I forgot his name, and one his name Mohammed was really helpful and very welcoming and always try to do the best to make our stay unforgettable, and from housekeeping side there was a really nice and great staff JAWAD and DEVA I really appreciate that provided for us a very great service, and all the staff even in the restaurant too, it was really amazing and I would like thank everyone there.

Every thing was right, the staff the food, the room services and the facilities.

The price was little bit higher than expected.

Staff were brilliant

Some food choices at the pool not available

Apart from those 2 complaints/issues, service, friendliness, helpfulness and professionalism of the staff was perfect as per usual. From the staff in the lobby, to the staff on the rooftop bar and in the gym, they were stellar. I would highly recommend getting a massage here, especially the hot stone massage. I don't know the woman's name, but she was from Thailand and she gave me THEE best hot stone massage I have ever had outside of Thailand. My friend who's a massage therapist himself, was also incredibly impressed and pleased with his massage that he received from her too, she was freaking amazing. So, I would highly recommend getting a massage from her and also recommend management increasing her salary because she was phenomenal and super professional at what she does. Overall, I definitely will stay here again as I love the location, the consistent professionalism, friendliness and helpfulness of the staff here. I just won't pay extra for the buffet to be included as it's definitely not worth it anymore. Better to eat breakfast elsewhere or order breakfast via an app like Talabat.

I have been staying at this hotel in Manama since 2016. I have stayed here probably over 15-20+ times and always have had a phenomenal experience. However, this is the first time where I have a gripe and something to complain about. Firstly, the buffet breakfast has drastically gone downhill. The vast array, variety, and quality of food item selections no longer exists here at this hotel. I don't know if it's due to post-covid situation but the buffet is horrible now. Whenever I went for breakfast every morning, they never had the usual array and variety of breakfast meats, no beef or pork bacon (only turkey bacon); no beef or pork sausages (only chicken sausages); was always told they had ran out of pancakes and waffles; no variety of hot cereals and variety of yogurts like they used to have; the buffet was extremely limited in it's variety and they constantly ran out of things quickly each and every morning. When you're paying $200-$500 per night at a hotel establishment like this, you would think the breakfast options would be vast, varied, and a lot better in quality, but it's not the case anymore and it's HIGHLY and EXTREMELY disappointing. Secondly, the body wash available in the showers, it seems like they've changed the type of body wash they offer. Every time I used the body wash, it really dried out my skin, which tells me that they are using a cheap brand of body wash now because this never, ever, happened before in all my previous stays, never ever had an issues with the using the body wash, but every time I took a shower during my recent visit, the body wash dried out my skin horribly. So, definitely advised brining your own body wash.

Our stay was exceptional I loved everything!! the staff were friendly, the room was clean and the location was perfect.

The room service takes quite long time but that didn't affect our stay! everything else was tooo goood💓

Nuha was amazing.. I came from a very bad trip and she made my stay better.

Modern, clean hotel in a great central location, steps away from landmark Bab al Bahrain. Brilliant breakfast buffet with lots of choice including a bespoke juice bar. Also an incredible rooftop bar! Friendly staff who go the extra mile.

Only small point to note is the early morning noise from the call to prayer due to the nearby mosque, but this is expected of any hotel in this area.

Everything

Nothing at all

check in staff very helpful welcoming, bell service was exceptional

location of hotel, friendly staff and welcoming

parking if big vehicles isn’t possible

i was cleaning and comfortable, big room space. very fast service. very friendly stuff specially Alaa Aldeen he was vert fast response for what i lost.

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