Fine hotel in line with the description. Big thanks to Narimane from the reception who was exceptionally helpful. We recommend the hotel because of her outstanding customer orientation and hospitality.

cleanness

every thing nice

nothing

location

was the price increase X2 and the man how is in reception .

The bar upstairs was okay and the manager very helpful but they seemed under staffed

Shocking service from the receptionist who worked night/ morning shift on thur night/ Friday morning (3rd march) there was LOUD music coming from a room upstairs. Woke us up, we called reception twice they said they told them to put it down but it so bad we la ded up leaving at 4.45am. When I complained the guy at the front desk was SO cheeky and said they are our guests as well. If they are upsetting people on the floor Below them and top of them surely 1 room doenst run the whole hotel. We were told they were in a royal room. I will never ever come here again. They just disnt care and the attitude of the front desk was appalling!!! We live in Saudi Arabia and just went home. Spoiled our day in bahrain. Is it because we are expats?? I am not sure. Receptionist need to be checked The room smelled of smoke even though we asked for a non smoking room

all good

sport bar 1st Fl and shisha could be better

the hotel and location are very good

everything is good

it has v good car parking i love the blackout in the room

v old furniture, it took me 45 min to take my luggage up, and when i want to check out, i asked for assistance waited 30 min no one show , i took my staf oue. the rood does not have anything you need to ask for simple things like shampoo

Location and service

Furniture in the rooms is outdated needs refurbishment

position

water was cold, room was tried, ac noisy

I left items in the room and they were gone. called right after i left but they said there was nothing. if you forget anything in the room, even a comb, you will not get it back

None

Breakfast was not up to the level receptionist at check-in was unprofessional