Excellent.....it was a wow experience...Made us feel royal ....keep it up

Nothing

I am literally short of words to explain how beautiful and huge the property is. In the middle of mountains and lush green forest belt , it is a world of its own. Food, ambience, swimming pool, rooms, staff - everything is top notch and really gives you the leisure and luxury that one craves Highly recommended !

Driving from the main road to the reception, we started feeling the good ambience. The reception was exceptionally open and inviting. Our room was around a kilometre away and we could not hear parties near the reception area.

Some of the reception staff were not forthcoming and were not customer friendly.

Room was specious

Lots disappointed due to room key issue multiple time

Rooms, Property

Very less staff at Reception, House Keeping, , At the time of Breakfast, only 2 waiters between approx 100 guests, plates & other accessories were not refilled timely, Property Map should be available in all Rooms & Reception Area

layout, cleanliness &maintenance.. we’re very good

front office staff and no hospitality towards guest..

The location, rooms and lobby

The staff behavior was poor, bad attitude of service staff, the below par breakfast spread, unclean cutleries, buffet & plates. Mismanagement of staff, the staff are just left alone without any training to treat staff with warmth. The managers need to be on floor along with staff because the standards are just poor at its worst.