Beautiful decor. Excellent staff

Nothing

Très bel hôtel et excellent service. Le personnel est aux petits soins. Un grand merci aux femmes de chambre. Tout était impeccable tous les jours. Bon à savoir : l'hôtel fournit des pyjamas ultra confortables et beaux. L'emplacement de l'hôtel est bien. Différentes stations de métro à deux pas pour pouvoir explorer la ville.

駅直結で、スーツケースも楽々運ぶ事ができます。コンビニが一階にあり、大変助かりました。元日にチェックインした際は、ロビーにてお屠蘇が振る舞われ、琴の演奏も楽しめ、おもてなしの心が素晴らしかったです。大浴場も、都内ホテルにしては、十分な大きさで、海外から帰国した身としては、大変、嬉しかったです。旅の疲れを色々なサービスで癒される、よいホテルでした。また、利用させていただきたいです。

Location and cleanliness

Facilities and breakfasts

We booked this hotel at the last-minute and it was such a pleasant surprise, we loved it! The location is one stop away from Tokyo Station on the Sobu rapid line, Narita Express leaving from the same platform where you board the train - super convenient for going back to the airport, even with luggage - use Exit 1 at Shin-Nihonbashi station that has escalators. There is a ton of choices for dining and shopping around the hotel, but the area is very quiet at night. The hotel staff are kind and helpful - especially the young lady in a kimono at the information desk at the hotel entrance (street level - the front desk is on the 9th floor), who, in excellent English, helped me find last-minute gifts and restaurant options in the area. Our room (corner twin) was beautiful and stylish, with comfortable beds, a great view and enough space. Breakfast was delicious with lots of choices (both Western and Japanese) and very helpful staff to assist with coffee machines (great coffee by the way!) and anything you need. We were truly impressed with our stay and would love to come back!

If I have to find something, the toilet room has a plastic "carpet" rather than floor tiles.

Convenient location, spacious rooms for Tokyo

A little hassle with the automatic check-in but was quickly resolved by the staff

Everything was amazing!! The politeness,and welcoming of the staff, the clean modern rooms, the facilities, cables available in the room for all kinds of equipment, the exceptional breakfast, the warm public Baths (not onzen, they don't have hot spring sources there!), The location, the reasonable cost. I would recommend it, and will definitely consider this chain of hotels for my future travels!! 🥰 (I do think all European tourism services should go for trainings in Japan!🤩)

Everything is amazing here. The staff are fantastic, the rooms exceptionally clean, the beds are incredibly comfortable and the rooms are a great size. The location is fantastic with Tokyo station nearby, and the subway links to all major destinations within Tokyo. I could not recommend this hotel enough.

Nothing - fantastic experience at this hotel. We'll be back!