The property is great! Amenities. Staff. Very well accomplished! The games drives…. Ufff exceptional.

A couple of things to improve: 1. Nonbreakable wine glasses should be used instead of metal glasses for the beverages sent for the game drives. 2. It does take 1 hour to the Mara National park. So it’s a bit far.

location, service, food quality

It was a very good stay and excellent service. The check-in, bar, wait staff and butler were all top notch. Food was good. It was wonderful to be there in the low season.

I couldn't put out of my mind the environmental impact of some aspects of the accommodation. Perhaps that is part of going to a fragile natural area (and perhaps hypocritical of me). Yet, I think there are some simple changes the camp could do - such as get rid of single use plastics, use only biodegradable cleaning products and better protect the surrounding river basin - to improve. There is a plan to expand over the river, where the hippos live, which will certainly affect that habitat.

Amazing safari camp on the Mara river. The lodge was perfect, our guides, waiter, butler and all of the team at neptune provided exceptional service.

Atmosphere was relaxed but highly professional. All staff went out of their way to make our stay as comfortable as possible; all did extra with a smile.

Staff is really good and many of them went extra mile like the chef Michael, the waiter Peter, Moses the butler, and Bartenders. just to name a few. Great Location as well. Good food and good All Inclusive package.

Nepture Mara Rianta is really a good camp with great potential. unfortunately it is very badly managed. Owners are saving on services which supposed to give this place the luxury tag they put on its name. Evening Masai Entertainment was cancelled, therefore evenings were boring without any other entertainment and ended up after diner. Access to games at conservatory around the hotel was denied to us because owners want to save a few USD$ per room per month fees. Games 4x4 vehicles were not equipped with CB-Radio, which is mandatory for safety in case of emergency, and very useful to exchange with other vehicles while on game ride...non comfy mattresses,, etc.. many of such small savings which are more annoying than pleasant for guests. I hope this will improve in the future for good sake of guests and employees, otherwise better this place is taken over by new owners, more customer conscience!

Service by each Staff member was welcoming. Breakfast, lunch, and dinner menus were simple and served at assigned table. Food was very tasty and presentation was nice too. Location is by the river and very soothing.

Neptune Mara Rianta is a stunning tented camp right on the river. We visited for our honeymoon and had the most incredible experience. The staff go out of their way to make the experience special, with incredible game drives available every day. Your room is looked after by a friendly butler with a wake-up/morning coffee service and a turn-down with hot water bottles ready in your bed. True luxury in the wilderness! Great choice of food every day and always fun to eat lunch at outdoor tables next to the resident hippos. One evening at dinner we were called down to see a large male lion feasting by the river! A truly unforgettable experience.

Nothing!