they didn’t acknowledge my booking and I had to pay hotel rate

bad service

Everything is fine about the hotel

The WiFi is the only thing that was not effective

The location

none

Cool

Network problem

Staffs are very friendly and kind Provision of a bus shuttle to the airport wowed me

Nil

beautiful place to visit

the room the food for is great

Loved the complimentary breakfast and the feel of the room we stayed in.

Room service took at least 2 hours to deliver food

The room and the price

It was good

The staff were very friendly and accomodating. The airport shuttle was a welcomed idea, the vehicle was clean and comfortable. They really tried so much. The environment was beautiful. I love the hotel. I will give them 70%.

Our room was small. The bathroom needs to be worked on. The drainage takes time so the bath place is always flooded. Generally I'm not impressed with the bathroom. The room was small and I was wondering why they should have a camera installed in the room. That's a breach of privacy.

The breakfast was good and the location is ok

I don't like the poor service... We are 5 of us, we ordered for a dinner and about 2hours our food is not ready... The next day it's just me and my betterhalf, we ordered for a breakfast for just I and her cuz we missed breakfast... For more than an hour we haven't seen our food,the chef took a lot time to prepare a meal for just 2of us... My question now is... If we need to eat by 7am do we have to order from 6am ?

Very serene environment and facility was top notch. The photos online were very accurate.

My room was changed after a 1st night due to an omission from the staff that the room was already paid for previously. The team was apologetic but I feel they need to be more efficient.

+Breakfast +Neat room +Courteous personnel +Exceeding expectations +Facilities availability like bus/car services

Nothing for now