The staff was friendly.

The furnishings are rather run-down and shabby. There were flies in my room - alive and dead ones - which made it feel unclean. I had a problem with the hot water in the shower and it was not dealt with promptly at all. The reception did nothing to make up for any of the issues I encountered.

They gave us a room on the 7th floor that was newly renovated and it was really nice. Everything was new!!

I had no complaints

The location was perfect, close to everything I needed; especially as I was travelling with an aunt in her late 80"s nearly 90. The room was very comfortable and well presented. The staff very friendly and helpful in all departments. I will definitely stayed there again when visiting London. Breakfast as it was included was good, plenty of choice.

Nothing

A great location in a beautiful hotel. A good breakfast with helpful and friendly staff. Highly recommend.

Fab location, friendly staff and great facilities. it was nice to have coffee and tea included and the bathroom was lovely.

it was very warm in the room overnight.

Really friendly staff - quick check in and check out

Excellent location. Comfy spacious room. Excellent en-suite.

Shame no parking facilities. Our room faced the main road so was a bit noisy early but not hotels fault.

Location is fantastic.

how warm the rooms are.

the location is great

Facilities were old and outdated. Iron and board I used looked old and rusty. Some of the bathroom fixtures were loose on the wall. It needs investment.

Big and very quiet - lovely staff and very friendly. Very well positioned and overall I would rate the hotel highly. Thank you.

The toilet was leaking, room only prepped for 1 person, limited provisions for spontaneous stay.

A little noisy inside hotel - could hear doors banging .

Excellent service of Concierge desk.Very good location.

Very poor information from reception desk at the check-in,,non-functioning TV and coffee machine during the first 3 days of stay,mediocre selection at breakfast (ex. for a cappuccino you have to pay extra!). The most annoying was the hotel rule to first have to arrange for a CREDIT in the reception before you're kindly(!) ALLOWED to charge your bar bill to your hotel room!! In a hotel there we paid for 4 nights stay 2.300 £ it is totally unacceptable!!!

Can’t beat the location. Staff was friendly with many trainees amongst the seasoned staff. Room location was quiet just like I asked for.

Upgraded to Deluxe room that was in dire need of refurbishment. Bed uncomfortable. Bathroom super warm unable to turn down heat. TV non functional. Air conditioner noisy. Lack of charging plugs for phones etc. perhaps the entire property needs upgrading?

I received a room upgrade upon check-in 😎👍

there is no restaurant service in the room after 11 pm, I had to order an Uber Eat

Good location and room quiet not like reviews read that was noisey outside. Stuffy in room though clean had to have window open. Constant drip noise in the bathroom.

I phoned staff member on desk to enquire if possible to change room as view not so great and she laughed at me and didn't call back. When we checked in the two staff members spoke in own language so we couldn't understand what was being said about the room we were given although told it was a free upgrade? The night staff and checkout staff were very good.

Location

Very tatty, desperately needs refurbishment for £400 a night

The location was fantastic! In the centre of Mayfair

The hotel needs renovation

Central location.