The location was a serene environment. Very neat and tidy. Food was delightful.

Breakfast buffer meshed with the reception for both incoming and outgoing guests' access. Small, untidy, and not benefiting for their minimum rack rates. There are no room consumable amenities for guests such as body lotion, dental kit, robes, and sleepers. Again, quite disappointing considering their rack rates.

Clean and updated, very comfortable beds.

The pool was closed for 3/4 nights and into the following week. The Manager wasn’t very accommodating to my requests. Wouldn’t stay again.

Good breakfast, the staff were very courteous and willing to help

Access to the Pool The decor and ambiance of the hotel Comfortable bed and beddings The serenity of the surrounding The breakfast was decent Good coffee in the morning

Rude and inhospitable staff Unreliable airport pickup and drop off cars and drivers Difference in pricing for items by different staff. No consistent prices for items like water. It felt untrustworthy. Late checkout rates kept changing depending on the staff we spoke to. Broken AC and was moved to a smaller room than original booked. There was a sense by the staff that they were doing us a favour by even moving us to a different room with a working AC.

I like the privacy, staff were nice and also the location.

The ambience and timely response to services

A suite should have a proper refrigerator, microwave and sitting area separate from the bedroom

Terrible breakfast. Only very limited choice, no refill (e.g fruits) Veeeery long times to get served (40mins waiting time for 2 fried eggs, 5 people in the breakfast room). And you get only 1 coffee/tea for free, if you want a second one they officially charge you. They also don't have a credit card machine for payment, and their system blocked my Mastercard. Room is ok, nothing special, poor TV channels selection and no Netflix option (the Nordic Hotel Lagos has). The manager confirmed to me they are actually a 3* rates Hotel (but then the price is very high for a 3*)

Most things

Need to improve on breakfast options.

peaceful and amazing place, worth every dime, the staff were awesome too, mercy and Simeon were really helpful and made our stay special

nothing

simple, attentive and good value for money