We had a wonderful stay at the Sofitel Auckland Viaduct Harbor. The location right on the water in Viaduct Harbor was perfect. The hotel facilities are excellent, including the room and spa. The breakfast buffet food selection was extensive and everything was wonderful. Finally, all staff were very helpful and friendly.

Location

Staff lacked service orientation. Not overly welcoming when we arrived at around 10pm. Hardly any staff. Noisy room with a view to an office renovation site that kept lights on thru the night. Requests to change room, and offer an interior room for an extra $ 75/day. Went for breakfast and had to request my wife’s coffee three times before it finally came almost when we were done. The closest too small for a six day Room has no place to seat comfortably. The cleaning signs and cones where at the small lobby by the elevator the full 6 days we where there

Great location and standards

The staff were all pretty sullen, especially during check in

Estava tudo no padrão Sofitel

Cobrarem pelo check in cedo , tentaram cobrar um valor por hora de adiantado em relação as 15 hs . Nunca paguei na rede Accor , pois sempre fazem cortesia e deixam entrar antes , desde que haja quarto disponível , e havia , o hotel estava vazio !!!! lamentável 😞

Top Lage Valet Parking

Sanitärarmaturen im Bad Frühstück: Pancakes um 9.30 h nicht mehr zu bekommen

VERY MUCH ENJOYED OUR STAY, IT WAS VERY COMFORTABLE AND TIDY IN OUR ROOM & WHEN IT CAME TO CHECKOUT DAY MY PARTNER AND I DIDN'T FEEL LIKE LEAVING JUST YET, WE WERE ACTUALLY CONSIDERING TO EXTEND OUR STAY ANOTHER NIGHT 😅 WE SOON THEN REALIZED WE HAD TO GET BACK TO REALITY. THE SOFITEL STAFF WERE ABSOLUTELY LOVELY, GREAT VIBES, ALWAYS WERE WELCOMING AND ALSO REASSURED IF THEIR WAS ANYTHING WE NEEDED JUST TO ASK THEM . WE LOVED IT.

we were to stay in the Sofitel Viaduct hotel but were transferred to SO Auckland due to flooding issues. I think the Sofitel would have been a better hotel.

the decor was very dark and the foyer was not very welcoming

we were moved to SO and had a room that looked at a building site, not great. the club lounge was very poor.