Flexible easy access comfortable and clean

Clean and tidy

All good

Lovely apartments, very clean and easily accessible. Nicely decorated and very fairly priced.

Location was great

The lack of communication was alarming. I had to chase down the property to get the codes for check in, ultimately having to call 3 different numbers to speak to someone. When we checked in there was luckily someone in the office but they didn’t check my name or anything, they just handed me the keys to the room. There was no one there on check out so put the keys back in the safety box. There’s a sign in the car park which says you have to register your car number plate with the property or get a fine, there’s no where to do this and no one asked for this on check in so on check out I tried but as no one was there I had to write it on a piece of paper which has about 3 weeks worth of names, numbers plates, dates and days stayed on it which is a GDPR nightmare. I called up later that day and was told ‘it’s ok we just put that there as we used to have issues with people parking’ so I have no idea whether I’m going to get a fine in the post. The scariest part of the lack of communication was that the fire alarm went off in the morning. All guests came outside but there was no member of staff on site to sort it, no one could get hold of any staff to come and sort it. The fire brigade turned up and still no staff there either, the fire brigade located the room which triggered the alarm but no one available to unlock the door. Eventually someone came but what if that was a real fire? There is a £96 security deposit that is taken before the stay, however, it’s not a hold on your card, it’s £96 debited which gets refunded a day or so after you leave.