Friendly and informative staff, really comfy bed, great little pool area and well located in town! Loved how spacious the room was. The location felt safe and everything was walkable in town. The internet worked fine for working.

The room has a lot of light in the morning so if someone is a light sleeper, it might wake them up.

Bad smell from kanalization in bathroom and from outside

The location is close to the lagoon and also next to all the loud clubs and high-end restaurants. Good for party goers and heavy sleepers. The room was big, comfy beds, good cable tv with some english channels. Kitchen had a fridge, few plates and cups but no cutlery (in whole hotel). Shower had good pressure but not always warm. Pool was clean, sometimes. Only evening receptionist was nice and a bit helpful. La Catrina bar is next door and they are such nice people, can help you with everything! :)

Long story short, I injured my sciatic nerve and couldn't walk for 1 week. Which is the length of time I stayed there since I was traveling alone and had no other choice. No one in the hotel wanted to help me arrange medication, food, nothing. Luckily La Catrina staff helped me out (thanks Nano! :). The room wasn't cleaned for 5 days until I complained. You don't get bottled water like other hotels so bring your own. The breakfast room has only bananas and biscuits, tea and bitter old Nescafe. There was a cooked cockroach inside the big hot water kettle we all used... Don't pay by card at the hotel to extend your stay because they'll charge you 300 pesos instead of 30 pesos doing it online. The doorknob in my room broke apart and was changed the next day. Maintenance guy was banging in front of my room from 9am until 11pm. The list is looong my friends... It's more of a self service hostel than a hotel.

We had a huge apartment with be4st balcony in Bacalar. Perfet location.

great apartment equipped with kitchen utilities to prepare breakfast or cut some fruits. it’s close to the lagoon and to the city center. small stores are around the corner

Good location, clean and spacious room, very good shower

overall ambiance is wonderful and charming. i loved the details of the interior design and artistic touch of the hacienda. there is parking inside the property, your feel safe and comfortable.

I wanted to stay another night, but the live music from the nearby bar kept me awake until 2am.

location, employees were kind, room was spacious

Unbearably loud music/parties went on until 3am and we couldn’t sleep at all(maybe it was even more loud because it was christmas holiday season but still… ) for three consecutive days.

big room, clean and a good shower. Perfect location everything close by and a nice terrace with swimming pool.

very noisy

Staff were very friendly, the room was clean, view of lake from balcony, concierge at frontdesk/gate throughout the night

- Wifi did not work from room and even in lobby was inconsistent, staff were very apologetic but ultimately already aware of the problem - room was equipped with oven, but it did not work and so we were not able to cook, which would have been the benefit of a room with a kitchen - the hotel is behind a bar with live music running until 2am, so it is very difficult to fall asleep before this time - the main entrance to the room has no lock and can only be locked from the outside with a padlock once you have left the room

Location is close to good restaurants, the fort/museum and the lake as well as laundry services.

The nightclub just downhill from the hacienda is loud. The best option is to simply join in the fun but if sleeping is on your agenda it will take place after closing time.

Great location, very big rooms & coffe break spot. Everything clean and cozy.

Loud music from bar nearby, until 2,3 in the morning.

Nice view on the lake. Nice big lockers.

Low on ambience. Not allowed to use the pool if you stay in the hostal part. No heart to the hostal, making it difficult to meet other travellers

Very good location

It’s behind a bar so the music it’s a little bit loud in the night but not big deal still okay

close to the lagoon

They promised a pool, but it was closed for renovations. Not only that we didn't get the pool but instead we got noise from the renovations! Needless to say that they didn't offer any compensation! and the noise from the nearby bar is so LOUD, it's as if you are inside the bar!

Beds are comfortable. Location is good. You get a towel. Four nice bathrooms. Everything is clean. Drinking water is in the fridge.

Dorm is not really separated from the common area. Fan is too loud and too strong. English from the stuff is limited. Wifi is weak. Only a small balcony to hang around outside. Kitchen is not well equipped. There is a bar near to the hostel with loud music till 1 am. No hostel feeling. But nice if you stay with some good people.