The Lancaster Hotel

Free champagne on arrival and snacks in the room. Great location. Staff was super friendly and just awesome overall.

N/A

The rooms and staff, the bar and restaurant, were all lovely. The shower has great water pressure and the beds are very comfortable.

The mini bar is a great idea, but when I told the front desk I am allergic to nuts and asked them to kindly remove the items with nuts, they removed some but left the peanut butter cracker sandwiches and the potato chips (which contained peanut oil). They also proceeded to refill the minibar with a lot of nuts the next day!! The orange juice in the minibar had gone brown. Breakfast is lovely, as was the lady on duty when I was there, but please provide boiling water for brewing tea by having an urn that can reheat right there at the buffet as once again the water was lukewarm warm. I came at the end of March 2026 and wrote the same suggestion about the water but nothing has been done to change the situation. I had also suggested having mini pots of tea and coffee being brought to the tables to the guests, but nothing has been done to change this. This is a high end hotel, which charges a significant amount per night, so these things I implore you to address. Thank you.

The service, the upgrade to a suite & complimentary room service.

Leaving

Breakfast was good Hair dryer was fabulous

Was mediocre Over priced in my option wasn’t worth the money Staff at check in were ok but nothing special I wouldn’t return to this hotel or recommend Had better for the price paid Lifts were disgusting smelly sticky floors and dirty Not what you expect from 4/5 star hotel