The friendly staff, fab service,

The noise from the street, the hot room,

Location

Street noise

Clean and fresh hotel room with lovely furnishings. Great location and lovely staff.

The rooms were on the small side which wasn’t a huge issue. The beds are also pretty small making sharing a bed difficult.

The staff was amazing !!! Great customer service door to door.

The room air was a little stuffy. Loud street vs. fresh air with the window open. The fan helped but those old buildings are a challenge

Lots of character. Rooms were charming and cosy. Everything was immaculately clean. Staff were incredibly friendly and helpful.

Loved the location.

Very noisy and no air conditioning.

Larger room with separate toilet and sink. Pub downstairs (wish it had been open earlier).

Seemed to have a leak from upstairs bathroom that was dripping lots and causing mold. Very warm as window could not open much due to pigeons.

Very helpful staff on reception.

The location was good and the room was very clean. the room was well appointed.

The room was extremely small and on a corner so there was a lot of traffic noise and the trams that run regularly till 1 am right outside our window we’re a bit of a nuisance. Breakfast was cancelled at the last moment (about 3 weeks before our arrival) and we were offered a 15 Euro per couple discount for no breakfast. It’s almost Impossible to get a good breakfast for 15 Euro. We were offered the option to cancel free of charge but again at short notice so all the good accommodation was booked. Reading some of the previous reviews the cancelled breakfast thing seems to be a common theme so beware.

Very friendly staff, accommodating with an early check in. They also were great with storing our luggage for the afternoon after we checked out. The style of the room was great.

Because of the location, you will hear a lot of traffic and the room was quite hot. When you open the window, it cools it off nicely... but also allows in a lot of road noise.

The room was cosy and had a distinct atmosphere which we loved - even the teacups were cute! Also appreciated the bathrobes and the nice bathroom, along with the great soap, body gel and body lotion provided. The staff was accomodating and cheerful. In a word, we loved our stay!

The road outside our room turned out to be quite noisy - but this was maybe the only drawback of our stay.

Rooms decorated beautifully. Staff super friendly and welcoming. Good choice for breakfast. Comfy beds. Immaculate rooms

Nothing!

Great staff and location. Breakfast (veggie and full irish) was fantastic

All the staff very friendly and helpful. Rooms spacious and spotless. The next time we're in Dublin we will definitely be staying again.

Room was very warm, we couldn't figure out the thermostat.

The location right beside the Luas was brilliant as we arrived at Heuston Station and were going to an event in the 3Arena so it made our journey planning so easy. The room was small but perfectly formed, we were in Room Patricia on 2nd floor so it was also very quiet.

Bed was a bit creaky, think it was the frame rather than the mattress. Some shampoo in the bathroom also would be nice.

The best part about the experience was the communication. We had some troubles with our flight. A huge delay caused us to arrive several hours after we expected, and even though it was around 11pm, we were messaging a representative (Sylvia) the moment we landed, and Paul graciously stayed late to help check us in (even offered us a cup of tea!). The room was very nice, and clean. One thing you don't see often is a fan in the room and we loved it because we like to sleep with a little noise at home. Overall, very pleased with the stay.

The biggest inconvenience was the shower/drain. The shower had a tendency to drain very slowly and overflow if you weren't paying attention.

The location was perfect for us. The shower was good.

The bed was very small. And the noise from the traffic and the luas woke us at 6am.

Good location Quiet friendly staff wifi was good great shower room looked like photos

too hot - thermostatic valve broken. couldn’t get room below 21 even with window open and fan on. mattress knackered, needs replacing. didn’t sleep well headboard also knackered. needed a good dusting nowhere to hang coats no mirror in the bedroom nobody there when we arrived. had to wait on pavement for 30 mins for someone to show up. no Guiness in the room as advertised. only hand wash in the shower. no shampoo or conditioner. didn’t replace chocolates or water for second night.

Really nice rooms and a very friendly staff! Close to everything in Dublin.

The room is small but lovely and cosy. Very nice bathroom. We stayed from Sunday through to Wednesday and it was very quiet absolutely no issue from noise. We were greater by James who had great hospitality. I do recommend it

It was not clear how to lower the temperature on our rooms thermostat so it was a little warm and uncomfortable but could easily be rectified if members of staff provide explanation on how to set it

Staff was very kind, place well decorated. Easy access. Comfortable bed, though If I were a few inches taller the bed would have been too small. Free tea, coffee, water, reloaded every day. Breakfast ok included

The insulation is pretty poor, wind and the tram/luas and traffic noise didn't allow a proper night's sleep the first night. I slept ok the second night but that was probably thanks to the Guinness. Could do with more VG options in the menu.

lovely room and bathroom all spotless. nice breakfast area.

Room was very warm. Breakfast was ok but very slow service.

the location was perfect and easy to walk to a lot of other places. Away from all the tourist locations and noise.

the place was not very clean, the showers had issues with the drains, the fire alarms went off and no one more formed anyone as to what to do or when they went off what happened. seemed like the place was under staffed