Location

Parking price

Room was nice. I ordered a suite by accident and it cost more than I thought (I initially thought maybe the price was because of the concert in town and priced accordingly). Although I didn’t need or use all the amenities of the suite it was nice to have the tv separate from the bedroom.

Front desk clerk technically answered my questions, but didn’t provide the full information I should have been given or needed. 1 - use key to activate elevator (huge issue!). 2 - parking can be paid at kiosk in entry from garage or at exit point (was only told about exit point).

Outdoor patio and locatiom

Cheaper parking….40$ is too much when you are paying a higher hotel cost

Very nice

Location

Great location, very nice rooms

When we arrived the staff were very nice and check in was very easy.

We were very disappointed after check in with the cleanliness of our room. We requested an alternate room and staff was very accommodating and gave us a different room. After settling in we go our children (3 & 9) all ready for the pool which was the reason we chose to stay here. The pool was closed. Nothing was notes online about the pool being closed and my children were very disappointed. We paid a lot of money to stay here specifically so the kids could swim for the evening. We did end up leaving and we’re refunded our full amount. Communication is key and I wish this was noted online when we booked.

Dogs allowed

Nothing

The location, the room, and the amenities.

The lady at the front desk at check-in told us that the pool was closed, and we had to walk 5 minutes to another hotel and use their pool. The kids were disappointed, but when we came back from dinner to ask the desk where the hotel was that had the pool and the guy at the front desk said why ours is open.

Some staff members were friendly and accommodating, others were not!

We paid for valet parking and were very disappointed! The phone app didn’t work any of the 8 mornings we were at the hotel. On the last day, it took an hour for us to get our car, after being told they they could not find our car and that their only option was to look one more time around the garage. We weren’t told that our car would be located, only that they’d look one more time, and that was all they could do. We are scheduled to stay in your hotel on two upcoming week long visits, but after this experience, I’m not sure we will come.

Breakfast was fine and staff nice although coffee did not keep up with demand.

Housekeeping rules were not visisble so I had to ask for more towels and coffee in the room. Parking garage was not well marked off the street so I had to drive around the block when I arrived. Garage procedures were not posted so when you drive in and see the closed door it's a bit alarming.

Everything about the hotel room was great. The room was spacious and comfortable.

My only concern was the valet parking. I highly suspect my car was driven by someone while I was there. When I mentioned it, it was confirmed that this was an ongoing problem.

The hotel had a nice location downtown and it included breakfast

The location was constantly loud at night with cars and motorcycles. The parking garage attached to the hotel was not printing tickets and I had to circle back to make it into the hotel and ask about it.

I liked the big, spacious room. It had everything one needed (I was not expecting a mini-kitchen to be there...) The bathroom was big and clean. There was an iron in the room, which was a plus! The location is great. Walking distance from everything. Also, the airport is not very far. (I added some pics, but did not realize how bad they were when I took them. But you get the idea about how big the room was :) )

I think that the breakfast could have been better. There were no vegetables (maybe that is a US thing) and the food was the same every day, not much variety.

the staff, they were incredible. Had cold waters at the front desk, were very personable.

the elevators took long because I believe two weren’t in service.

I loved everything about the hotel. Clean, friendly staff, so close to everything. We have 3 kids that range from 3-10 and we were able to walk everywhere we wanted to go.

The only thing I didn't like was the loud cars racing down the street in the middle of the night. Not the hotels fault but something to remember. If we come back I will try and request the other side of the hotel (not the fieldhouse stadium side)

The breakfast was ok

I was supposta get a city view. I got look at a side of a building. The living room only had a couch. NO Comfort Chairs. I sleep sitting up. Didn't sleep well AT ALL.

the night manger Charles was outstanding. great customer service and good conversation.

they made me pay UPFRONT

Close to everything downtown Indy with in walking distance. The hotel is beautiful inside. My family had fun exploring all the nooks since it was so cold outside.

Paid parking is always a downside for us. We usually try to stay where there is no fee. Since we were staying in downtown it was just part of it.

Location and security.

Cold pool, only 3 ft and no hot tub. A warming that I would have to pay $40 for parking.