I liked the position close to the smaller harbour for tours. There is no denying the noise of the generators and they are honest about it. I was lucky to have a back room and was no problem at all. The manager and staff are amazing organised my trips, transport, laundry, drinks etc. Wi-Fi when working very good.

I would have liked a washing line to dry towels etc and a bed side table

Definitely recommend staying at “el terraza suites”!! The hotel is located conveniently, 6-7 minutes walking distance from el nido town ( and the port where the tours start )… There is a supermarket on the ground floor where we bought everything we needed.. The room was spacious and clean, the breakfast was delicious, it is for sure a value for money considering all the above!! Last but not least I need to congratulate the staff and especially Mr Hector for all the assistance they provided to us ( booking some tours, washing our clothes and helping us deliver food )!!

close to the bus terminal, helpful stuff

Modern hotel that had generator back up which was used multiple times during my visit. Staff was friendly and helpful.

Hotel is 3 floors above street and no elevator. Hotel is located next to power generator for the entire town so noise level high.

good location and very helpful friendly staff

the stairs

amazing staff, very helpful

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amazing staff

nothing

Nice bathroom, friendly stuff, good pancakes

Personal was great and helpful. Hotel location was great for go every where.

Breakfast is was poor and dinner is not available. Room cleaning should be every day before we remind (remind 2 times but forget ) Last day before check out breakfast was not available should be breakfast service because check out time is 12.00 . Air-condition is good but sometimes noisy.

Me and my sisters had a blast during our reunion vacation here at El Terraza on Sept 27 to Oct 1, 2022. The location is very close to everything, great location. Hector the manager is really accommodating and very patient with all our needs. And Mark is a nice boy too. It's feel like home in this place.

The only issue for me is the AC inside the room is very high, difficult to adjust when needed. But everything is ok. I can refer still this place.

customer’s service

too big a bed and no room to sit and relax. Noise from the generator .

it was close to beaches and the port.

I like how the staffs are very accommodating to us. They gave us a warning about the drinking water in El Nido and assured us that drinking water from them are safe and comes from Puerto Princesa. They also offered us different types of package tour. We booked Tour A on our first day, and offered us free use of aqua bag and shoes. Sadly, we didn't get to book tour C the day after because of the weather but they provided us a motor rental instead and went to Nacpan Beach. We booked a van from them as well, for our trip back to Puerto Princesa. We were very happy with our stay, as everything we need is within the hotel already. The room is nice and clean.

Power interruption may happen during dawn and black outs may occur. There's also a bit of road noise but it's not a huge deal though.

All the crew specially Hector and Mark

Nothing

Very Good and Comfortable place to stay . Nice view and Comfy beds. Very Good and friendly Staff.

The price, location and stuff were very helpful specially when I comes to tours and service. The location is near by the town and las cabanas

Overall comparing the the value of money you are paying, the hotel is very good and clean

Friendly staff, room was large and clean

Maybe a bit noisy but I always have my ears plug so no big deal, the bathroom was a little smelly but maybe because off the work in progress in the nearby (in was clean in fact)

The staff was really nice, very helpful and always smiling

The noise of the surroundings was terrible, power station and generator on one side, construction site on the other, bus terminal in the back and main road in the front.

Close proximity to the bus station and convenience stores. Staff are accomodating.

It’s deceiving. It says it’s a five-star hotel, but it clearly isn’t. It’s more like an apartment building with different doors for lease. On the second floor of the building is an arcade shop, with open access to the hotel. And the hotel doesn’t have 24/7 security. Environment is very noisy since it is beside two gasoline stations with very loud electric generators operating 24/7. Bed sheets smell like laundry soap, but not in a pleasant way.