Hilton Garden Inn Brussels City Centre

Very spacious and comfortable room and living space No issues at all

Convenient and well appointed

Very good hotel ,good location, very clean, very kind reception staffs

Nothing

I recently stayed at this hotel due to its convenient location near my meeting venue, which was a definite plus. However, there were a few aspects that could be improved: I was traveling with a large suitcase due to an extended trip, and unfortunately, the entrance had 3–4 stairs without any ramp or assistance, which made it difficult to carry my luggage. During check-in, the hotel staff seemed tired and unengaged, which made the experience less welcoming. On the other hand, the check-out team was much more helpful and professional. The room itself was clean and comfortable, meeting the quality I expect from the Hilton brand. However, the lobby area felt uninviting, and I didn’t feel comfortable dining alone in the lobby restaurant. Lastly, I found the hotel to be quite expensive, especially when compared to similar accommodations in other cities. Brussels, in general, seemed pricey from a hotel perspective. Overall, while the room met expectations, there are areas—especially service and accessibility—that could be improved to enhance the guest experience.