emplacement

pas très bien insonorisé (bruit du couloir, du bar au 6ième,des canalisations)

Tout

Mon amie s’est réveillée couverte de bouton de punaises de lit. En allant à la réception, l’employé nous dit qu’effectivement ils ont des pb de punaises de lits régulièrement. Il nous dit d’envoyer un mail au service administratif : pas un pardon, pas un sentiment de regret… cela paraissait normal pour l’employé d’avoir des punaises de lit dans son hôtel. C’est un scandale. Je vous déconseille fortement cet hôtel +++++++++++++++++ Nous avons dû soit nous débarrasser de notre valise (pour mon amie) soit congeler toutes nos affaires pour prendre toutes les précautions possibles pour ne pas en ramener chez nous car les conséquences de ça sont majeures.

Personnelles serviable et très sympathique. L'établissement est atypique et vraiment magnifique. Literie super confortable. Resto de l'hôtel incroyable aussi.

Un bruit constant et très audible nous a dérangé la nuit. On a compris que ça venait du chauffage en l'éteingnant le problème était résolu.

Very cool and funky

Probably the hottest I’ve ever tried to sleep! There was no air condition as it was being installed but no extra fans

The location in brussels. Great location for visiting.

Not possible to eat at the restaurant, need a reservation even if you stay at the hostel. Rooftop is very little. It is not a swimming pool. No electric car park. Room very small

The great location of the hotel, the facilities offered.

Weird smell coming from the bathroom pipes during the day.

Very bad breakfast. Disgusting coffee. Eggs were cold and old. No gluten free / vegan alternative.

The room.

really nice and helpful staff, clean rooms, comfortable beds, if I visit Brussels again I will back here

The restaurant downstairs and rooftop bar seemed lovely and always busy with people! The pool is a nice touch although there was also construction work happening beside it - sawing wood right on the deck - which was not great to relax beside

My stay was super disappointing at the Jam hotel. I had booked this hotel for a relaxing stay for 4 nights and chose this hotel because of the pool and area to lay out on the rooftop. When I arrived I realised there was construction work happening on the floor I was staying on - listed from 9am-3pm daily - (they are currently installing air conditioning - which is understandable!). I was given a fan for my room in the meantime which was appreciated. Disappointed that there was no fridge as I was staying for a few days and the view I had was of the external stairs which did not feel private at all. On the first morning I was woken at 8.30am with construction noise as if they were in my room - it was that loud and my room was shaking - there was construction happening in the room beside me and above me on the rooftop (loud drilling and hammering noise). When I went down to complain with a video of the noise and asked to move to a floor below this - they said there was nothing that could be done and that they had sent out communications with warning of this construction (I checked all communications from the hotel and booking.com and received nothing). Later that evening I decided I would try rest before dinner as my morning was interrupted - I would up at 5pm to noise of drilling from the hallway outside my room - 2 hours after construction was supposed to stop. Again I went downstairs to let them know of this and they were not even aware that there was still construction happening. The following 3 mornings I was woken up before 9am by construction noise including the last day where I was woken at 7.30am with drilling from the room beside me - I called reception and they seemed oblivious that work was even happening. Throughout my stay while voicing my concerns and frustrations with this - I was offered no compensation, no token or gratuity for the inconvenience. I saved my hard earned money to stay central with a pool and was left disappointed.

bunk beds friendly bartender help

no air conditioner no refrigerator too small

It's was very quirky and different

Just the noise from the men work on stairs very noisey

Perfect location, modern concept, family rooms, rooftop bar and rooftop pool. A really good choice in Brussels.

The family room could be a little larger. With teenagers the space tends to shrink !

Nice location, good restaurant downstairs and in the area, modern and original interior design, friendly staff

Clogged sink, broken garbage bin, room with a view on a closed staircase, room not cleaned every day

the room is pretty nice and comfortable / stunning rooftop and rooftop bar at 7th floor with a hot pool aside / walking distance to the centre / the luggage room where you can stock you suitcases after the check out

sometimes there are queues at the breakfast stand. It would be good have more stands where you provide yourself with other food. nothing more

Lots of nice restaurants and brunch places close by. The wooden purpose built furniture in room looked good and was practical.

There was work going on in the building which was not communicated well. The decking round the pool had all been taken up. The pool is just for lounging you cannot swim in it. Attention to detail was not great.

the situation

-Lack of information about the air conditioning renovations. (Drilling starts at 8am). renovation will last until the 29th of June - the hotel is very noisy from the reception where people are gathering All The common areas of the hotel are very noisy Doors slamming until 1am because of the roof top bar.

Location was good

Rooms a bit small

The hotel was exceptional, staff friendly. The only thing missing was they don't do food.

No restaurant belonging to the hotel.

Good location. The restaurant is well decorated with a vintage Japanese style. From the hotel you can go everywhere easily. The parking charge (€15 per night) is a little bit cheaper than the average price applied in Brussels. Then you can enjoy a swimming pool heated to 28°C on the roof.

Noisy hotel ! ! ! The elevator was not working. We had to go up with our luggage to the 4th floor. Narrow, dirty and slippery staircase, not very practical with suitcases. Then, we suffered two power cuts in less than 3 hours on the entire 4th floor. Service not great. The breakfast is just okay. Heated swimming pool is in the open air - not very eco-friendly, and especially not very practical when it's cold and it's raining