Hipotels Hipocampo Palace & Spa

Serenity rooms

Split into two parts

Rooms and food were exceptional, to make the hotel true 5* I would suggest they replenish the coffee pods and supply paper tissues in the bathroom.

Seemed to be an awful lot of empty sun beds being keep for serenity customers. We experienced no sunbeds for normal customers on a few occasions

Beakfast and dinner buffet are incredible! Two pools, enjoyed small one in the morning and big open at afternoon. Staff very polite and friendly. Everyday different shows, from singers to acrobats and magicians. 3 minutes from the beach. Beach is big and nearby can find water attractions (jet ski, parachute) A lot of free parking spots on the street (we were constantly praking right in front of the Hotel. Housekeeping polite, friendly and professional. Big rooms with beautiful design, minibar, coffee machine and big smart TV(you can’t stream properly from IOS) For balcony enjoyers: depends on which side is your room, but anyway you can’t see the sea or beach. We were happy with our view, because we could watch the shows from our balcony :)

Rooms need small cosmetic maintenance, but you can barely see these spots. For me light switches positioning was little bit poor, a few perfect locations for them were missing the switch. One evening at the dinner was not enough personnel (the day with a big amount of checking in guests, pick hour was at 20:00)

The staff were phenomenal despite being under huge pressure following premature opening after overrun refurbishment

The building works were ongoing. No pool showers no lights in pool toilets no spa nothing labelled at breakfast power cuts landscaping not finished hammering drilling every day