Excellent breakfast and dinner.

Customer service was outstanding!

Maybe the entertainment

Perfect stay, special thanks goes to reception staff ( especially Marc and Juan ) for their kindness and professionalism, and also to restaurant staff. Hope to come back again !

Overall good experience

Wider cross section of food would have been good.

Wow what a hotel sraff were amazing and could not do enough to help me. Loved it!

Nice room, great view of the beach Excellent customer services, they were all really friendly and nice and ensuring we had a great time. Food was good with great variety Spa and inside pool open until late and accessible to all we will happily go back or recommend

Nothing

The service and the behavior of the staff was good.

On the first day they gave us a room which seemed like a part of the old construction, the room was moldy and dingy. However, after repeated requests they changed it but i would suggest them to upgrade those rooms as well.

Location 10/10- close to everything and easy access Staff 10/10 - so so attentive and helpful. Cleaning staff leaving little notes on you’re bed wishing a safe flight, being greeted by a cocktail or juice, love jazz music on Fridays, waitresses and chefs always smiling and happy to help, all in all you can tell staff are treated well and are happy in their jobs. Big thanks to Carmen, the lovely lady that made sure to always have a table ready for our family of 6 outside even when it was very busy Entertainment 10/10- something different every night and entertainment that you want to watch and be a part of, the magic show was amazing and so was the Spanish dancers!! Food 11/10 - we were lost for choice every night, not only was there something to suit everyone’s likes and dislikes but every single dish that we ate was made with so much care and the flavours were outstanding. In all my years of visiting hotels I have never left as many compliments about food in my life. They had a different cuisine every night which kept things exciting and certain deserts were top notch. overall food was always different and amazing, it kept us excited to go to dinner every day.

Breakfast. Evening dinner. Pool bar.Reception.

Room cleansiness. Some evenings not enough personnel.

Staff at restaurant was excellent Pools very good not noisy Food was quite good despite the milk was not good one of the days

The activities in spanish (we know you have lots of german visitors but we missed some activities in spanish for the kids) At the pool people leave the towels to keep the hammocks and umbrellas busy while they go out of the hotel, we would have apreciate if it was some kind of control with that.

kindly staff, clean hotel and accommodation , big choice for breakfast

n/a

location and friendly staff

only 4 parking places for 230 rooms. you need to search for one nearby on the streets

right next to the beach great place to stay

We really liked the young receptionist boy's attitude to us. He was kind and informed us thoroughly about everything. Nice front hotel garden. There were a lot of restaurants and different shops close to the hotel. We were satisfied with the breakfast and dinner.

Few palm trees on the beachside

very clean

the staff are exceptionally friendly and very helpful, to everyone at all times in 3 languages. honestly never seen the full staff be so awesome, especially at the front desk. pool is lovely and big.

well 95% of the guests are Middle Aged to elderly German tourists so ambiance wise it’s what you need to like. but also they are friendly folks. The room is a bit dated.

Super friendly staff paying attention to the their guests. Really good location with direct access to a good beach. Nice restaurant with various food. Beautiful hotel inside as well as outside. You quickly get the feeling of being welcome.

Difficult to find something really - but one thing that wasn’t optimal was the elevator facilities causing sometimes +5 minutes waiting time in rush hour (breakfast, dinner). When travelling with a 1 year old that can be a bit annoying.

You cant get a better location, right on the beach near plenty of restaurants and shops. Wonderful facilities, very nice hotel bar area and restaurant area. Room is spacious with an excellent balcony overlooking the sea and pool. The breakfast was absolutely amazing. Certainly one of the best we have had. Every single thing you can think of was available and very fresh.

The desk staff on check in (named Marc) made the process very painful, he kept asking for a pdf file for our reservation. I didn't have one. I showed him the booking reservation email on my phone but he said he needed a pdf file or a paper document. I have never had anything like this occur, most place don't ask for anything but if they do it is usually just the confirmation number. After the 15 minute ordeal we got checked in but the room didn't have air conditioning and the weather was very hot.

Location, great view, excellent food, friendly staff, indoor pool, close to beach and shops, clean and modern room

nothing

Good breakfast!

The food was very below standard! Would rather have less with better quality. Too many deserts with no taste (that most people threw away). The fried fish/meat was good except they didn’t provide any sauce for it?! I was given grated carrots for my salad but it tasted like chlorine water. They had a Halloween theme which was distasteful on our honeymoon, food which looked like “witch fingers” made from sausage and onion (like the nail) which made me sick just looking at it. The cleaning staff came in twice before 8 and woke us up, even though we had locked the door.

Great staff and customer service, very clean, food great, lovely location and beautiful sea view from balcony.

Nothing!