Metropolitan Hotel Sofia, a member of Radisson Individuals

Location, staff

Bathtub was little bit rusty, the window is too small, water get sprinkled everywhere

Location,comfort and cleanliness.

Good location near a big mall. Close to the airport like we wanted to be. Parking available for free!

Bathroom could be a bit cleaner. Premises could use a renovation. WiFi was a bit slow and non responsive.

Parking Issue There was no available parking space due to an event. The receptionist suggested I park my car anywhere and assured me they would move it after the event ended. However, as I was parking near the main entrance, her colleague approached me and started complaining about why I was parking there. I was then told to move my car because, supposedly, I was “taking up too much space.” In reality, the spot was large enough, but it seemed it was designated for only two cars. Bathroom Essentials The bathroom lacked basic amenities. The only item provided was a bath cap—no cotton pads or other essentials you’d typically expect to find. Cold Parquet Floor The room had a parquet floor, which was cold to walk on, but there were no flip-flops provided. When I checked in, I noticed other guests coming to the reception to request them. It seems you have to specifically ask for flip-flops, which isn’t ideal. No Complimentary Water There was no water provided in the room. Instead, there were empty bottles and a note instructing me to go to the hallway to fill them up. For €178 per night, I find this completely ridiculous. No Bathrobe No bathrobe was provided. No Night Lights in the Bathroom There were no night lights in the bathroom. You either have to turn on the main light or stumble around in the dark during the night. A breakfast was good 👍