Location was great and convenient and value for money. The hotel had a great ambience and smell throughout.

Breakfast was disappointing. I ordered eggs benedict and was unsure if they forgot about my order or it was a long wait but my family finished before I decided to get up and ask for it. If there was a wait time on it I would rather have known and not make the order.

The head of the Concierge staff went out of his way to assist us. He helped us walk our 21st birthday items to the restaurant!

On arrival, 3pm, we got told our rooms are not ready, and to "go for a walk" A rather large group with 4 under 5 and a lot of luggage, we then where told we did not get the upgrade offered to us (we would have been charged additionally, more than happy with that) because full paying guests requested the rooms... last i check we had been paying full rate. Later when more of our guests arrived i attended the desk to check them in, i confirmed we had one more set of guests coming in from interstate, and asked do i need to be present to pay, the attendant said no they have my card. When my guests arrived they got told 1stly they had no booking and secondly i haven't paid and didn't offer to pay, and they proceeded to charge my guest! Following this, their rooms had not been ready either! I booked and paid for all guests for breakfast, this is now a group of 15, and when my guests arrived at the restaurant they got told they had no booking, even though i confirmed as i arrived before them to arrange a table, they got given a lecture saying their room only has 1 adult on it and they are 2 adults and a child! They got told that someone would be coming to our table to do a "headcount" as they believe we have guests who aren't checked in! They made my guests feel like criminals! The rooms where dirty. My 2 year old found a clump of long black hair on the carpet and like toddlers do dug under the bed and found used plastic wrappers ! And as stated before, we had been emailed an offer to upgrade (paid) we requested the upgrades and then to be told " you are full paying guests" "so you cant have the rooms" We have stayed at this venue before and never had this kind of treatment or experience! Horrible, 5 star no more... i would struggle to give a 3 star... Mind you this was all for my Brother's 21st birthday!

The staff were very friendly and incredibly accommodating. We loved the buffet breakfast. The room was lovely and comfortable and very clean. The location was spot on as we were on our way to a cruise just a short walk to circular quay.

Nothing.

Very nice hotel

We had booked one room with Booking.com to celebrate our 50th wedding anniversary but we’re not particularly impressed with the room booked. I had rung the hotel directly to add an additional night’s stay and we were delighted that Vanessa, at reception, arranged for us to have a much nicer, larger suite for us for our second night. My husband and I were both impressed with the professionalism and care shown by Vanessa.

Disappointed in the size of the Classic King room.

Room 745, I loved the outlook onto the curved garden and our little Juliet balcony, walking distance to Circular Quay and all transport, Lobby bar was great with great food also and open till late.

I don't like that quilts are held on the bed with sheets these days

The head of the Concierge staff went out of his way to assist us. He helped us walk our 21st birthday items to the restaurant!

On arrival, 3pm, we got told our rooms are not ready, and to "go for a walk" A rather large group with 4 under 5 and a lot of luggage, we then where told we did not get the upgrade offered to us (we would have been charged additionally, more than happy with that) because full paying guests requested the rooms... last i check we had been paying full rate. Later when more of our guests arrived i attended the desk to check them in, i confirmed we had one more set of guests coming in from interstate, and asked do i need to be present to pay, the attendant said no they have my card. When my guests arrived they got told 1stly they had no booking and secondly i haven't paid and didn't offer to pay, and they proceeded to charge my guest! Following this, their rooms had not been ready either! I booked and paid for all guests for breakfast, this is now a group of 15, and when my guests arrived at the restaurant they got told they had no booking, even though i confirmed as i arrived before them to arrange a table, they got given a lecture saying their room only has 1 adult on it and they are 2 adults and a child! They got told that someone would be coming to our table to do a "headcount" as they believe we have guests who aren't checked in! They made my guests feel like criminals! The rooms where dirty. My 2 year old found a clump of long black hair on the carpet and like toddlers do dug under the bed and found used plastic wrappers ! And as stated before, we had been emailed an offer to upgrade (paid) we requested the upgrades and then to be told " you are full paying guests" "so you cant have the rooms" We have stayed at this venue before and never had this kind of treatment or experience! Horrible, 5 star no more... i would struggle to give a 3 star... Mind you this was all for my Brother's 21st birthday!

Location Comfortable bed

Room allocation.. given a disabled room when we booked a king room .. this room was booked 6 months in advance . Priority seemed to be given to international guests

Old, run down hotel with very slow lifts.

Poor service Being told 1 week before we were being moved to a lesser quality hotel

comfortable bed, clean room, staff were very good

The lifts were not working all weekend. 40 min wait to get to breakfast one morning. No alternative stairs to use. At best there were 2 lifts operational, at worst there were none.

Location

Requests for bedding configuration ignored , was told if the beds were to be separated it would cost an additional $80

Close to where l needed to be Breakfast

Small room Even smaller bathroom Showing its age

Efficiency of checkin. Recognition of loyalty at checkin.

Room 1433, plumbing noise from adjacent room 1435 loud squealing noise while guest was using water. Traffic noise. Checkin paper work advised breakfast available 0630, staff advised 0700 hrs when I arrived.

The room is small but the bed is pretty nice. The location is great!

Property is well located.

For the price, the room was a shoe box.

Good location , friendly staff.

Way over priced.

Staff and location

Aircon didn’t work well

Location

Bit dated

Location, rooms great, friendly staff who were polite and helpful nothing too much trouble. Our second visit to a great hotel,the atmosphere is very welcoming in all areas!

Nothing really

Great location and breakfast was a great selection

Room was old, shelf in bathroom broken. Not cleaned thoroughly as found an old apple sticker stuck to the bed side table. Furniture old and tatty, glass tops chipped. Bathroom door is two doors which when wardrobe open a little awkward.

Fantastic location and helpful friendly staff

A bit pricey

Lack of information on check in. Room amenities a similar standard to most motels. The standard of the property has slipped over the years.

location,staff were great,the room in general was comfortable

the air coditioner didn't work to well