Absolute stunning place! Easy to get to and so so comfortable. I had to check out early and the staff were so lovely and considerate. The beds were soo comfortable and for being in the city it has great noise cancellation.

Parking was a lot scarce underneath but found one eventually.

Everything

Tightness of under ground car park in a full size 4x4 bit weary to navigate

Great room & Location

The staff behind the bar did not speak very good English.

The bed was comfortable and the place was private

The bathroom, I don’t like having to hold the toilet seat up while taking a piss, corners of tiles were showing mould, honestly didn’t even feel comfortable walking barefoot, outdated and needs updating

Location

Customer service and clean

Our room was very comfortable with a lovely view of Hyde Park. The Club Floor served delicious food and drinks too. The staff were very helpful and friendly, and the check-in and check-out procedure was efficient.

I would like a top sheet as well as the doona.

Room was spotless, bed very comfortable. Location was excellent have stayed before and will certainly stay again

The staff were lovely and the hotel is in the most convenient spot

Nothing

Central and very grand

The price

Very very comfy pillows, very nice warm pool that was very easy to get in to and super hot hot tub. Staff were very accommodating and super helpful. Loved the blackout blinds in the room.

Bed was slightly too firm for my liking but was still comfortable and loved the pillows. I was disappointed that I couldn't pick and choose a build your own breakfast from the room service menu as I have gluten and dairy allergies and so didn't want to order the standard breakfast.

Location

Only a king bed

Such a gorgeous property - fabulous location and wonderful facilities. The most comfortable bed you will ever sleep in!

House keeping was very attentive making sure we had enough of water and tea bags etc. always lots of staff around, everywhere was very clean.

Sometime can hear next rooms music.

Sheraton are always of a stylish design. Room spacious and bed super comfortable.

Always very pleasant stay. Our favourite hotel in Sydney - we return time and time again. Love the pool areas as well!

NA

Good front desk service and the best location

Housekeeping was just fair

It’s a beautiful property and the staff were very nice

Our room was next to the lift it was so noisy all night - it was the worst night sleep I’ve had in a hotel. The room had a blue lights on the light switch which lit up all night. So noisy and bright!

Amazing location, very modern clean rooms, amazing service

Location, restaurant, facilities

I got a room without daylight! Which I didn’t expected!

Great location, nice spacious rooms.

A bit overpriced to eat at the hotel.

Great location and friendly helpful staff

The room was available early - before 3pm. It was well appointed.

The air con system is very noisy. Interrupted a good nights sleep. The liquid soap dispenser in the shower did not operate.

Excellent position for the train station, shops and Opera on the Harbour.

Friendly staff.

I like the politeness of the staffs. The room is clean and the location is outstanding to my preference.

Toiletries are not properly stock. I keep on requesting slippers but it never came. Shampoo, conditioner and body wash level were not checked, we run out of conditioner and body wash mid-stay. Housekeeping didn't refilled it.

The king bed was comfortable, and the bath was a decent size . The air con technician, Ash and the tv technician were both kind , professional and helpful.

The defensive nature of the Hotel manger Hannah who kept defending the hotel despite the wrong thing being done by me as the customer is; receiving a towel with blood stains on it , the air con being broken and sweating in the room , the tv turning off by itself when clicking on the menu , and not being told about surcharges for the in room dining menu , as well as the room not being sound proof and hearing the articulated conversation of the guests in the room next door . The steak cut fries were made from bruised potatoes, and the meat in the burger was dry .

Location, size of room, comfort bed,

Car park is narrow and away from the lifts.

The lication is perfect for all walks to any attractions

None

We have attended this hotel over the last 45 years from Tasmania. This time the room was smaller, the cost double, and the minibar - well 28 dollars for a mini whisky. This is worse than London and New York.

Good location and nice breakfast

Some stuff are very rude and sort of racist.

it was clean, comfortable and had super friendly and helpful staff. the beds especially were very comfy.

a little pricey for what you got.

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