There was a conference booked and most of the facilties e.g. conservatory, dining room were not fully available for guests like us, the Hotel did not inform us of this prior to turning up, if they had we would probably have cancelled. It appears the new owners are not focused on guests experience as previous owners were

The new owners have removed fine dining which the previous owners had which had plenty of selection. They now have one cardboard menu printed on both sides, more like a pub menu, we liked the fine dining If the owners brought back fine dining we would probably come back

Location for breakfast was good. However would have expected it to have have been cooked to order instead of plating pre cooked Similarly disappointed in dinner menu, for a 4-star hotel would have expected a better selection rather than conventional bar food

Restaurant food , see above

Plenty of variety at Breakfast.

Dogs allowed in the Restaurant.Lots of dog hair on the carpet around our table.,

The beautiful garden was set in an idyllic setting, which helped us unwind and relax.

Breakfast excellent, a good choice well cooked. The overall situation of the hotel is perfect.

Dinner very disappointing.

The staff where great the food was lovely, We will be back

Nothing

The hotel is lovely, great location. Very nice room. The staff were very friendly and helpful. Had a lovely meal in the restaurant. Breakfast was great.

Near Grasmere

Almost everything else!

Lovely location. Free parking. Warm comfortable room. Decent breakfast.

When I pick a "Spa Hotel" I expect the water to be warm. I thought with such a lovely outlook it would be bustling with people but to my surprise there was only one other person reading on a lounger. Well the temperature of the water was "baltic" and if I had wanted to go wild swimming I would have gone to a local river. So maybe that was why we were the only ones in the pool. To add to this my husband took a drink from the water dispenser and thought it tasted a bit off. He didn't have his glasses on but when I looked at it, it was green with algea. Very noticeably. Needless to say we didn't go back the following day. Advised management of algea.Very disappointing.

Felt very established and well refurbished.

The dining room tables are rather small and too close together

Loved the location of the hotel , the food was superb and the staff were excellent

The room was a bit warm but the weather was too

Lovely setting, and lovely grounds, Breakfast was excellent, Room clean and tidy.

We had asked for twin beds, but the bed was actually a double that had been unzipped into 2so was still a double only with single bedding, and no distance between the 2 beds which wasn't ideal. Due to very hot weather the room was very hot, could have done with air conditioning.

breakfast very good apart from having to keep asking for more butter. room excellent.

bistro meal very poor and not value for money,restaurant menue not enough choice,very expensive and did not open until 6-15pm.

The hotel for picturesque, perfectly located, super clean plus the staff were so so helpful, engaging and friendly.

The heating was on when it was very hot outside. I was disappointed there was no view from the room when I feel I paid a lot of money for the rooms. There was no hot water in one of our rooms.

The food was very good as was the service. Also the restaurant had a very nice atmosphere.

Needing to make breakfast toast yourself.0

The location is central in the village of Grasmere and is ideal for walking from the hotel whether it be up into the fells or in and around Grasmere itself. The hotel is surrounded by beautiful peaceful scenery including the well maintained hotel garden in which to relax.

The property is tired and in need of a full revamp. Having stayed here before we were disappointed to find the standard / presentation of the hotel had dropped. We can only comment on the food and service in the hotel Bistro as we didn’t eat in the restaurant but the whole ambience was poor, disorganised and the food basic. This is a beautiful hotel building that needs some loving care and effective leadership to help raise its standards and invest into its staff.

Comfortable and welcoming.

Several changes afoot due to new owners it seems. Dining area now a bistro, sauna off/on at irregular intervals, no robes to use for going to pool, no gingerbread or wine in rooms. Some soft furnishings rather shabby.

everything except the shower fixture

the shower fixture…very puzzling and needs an instruction manual

very stylish

cost of cheese

Great location in the centre of Grasmere. Pool looked nice, food good, nice restaurant meal and hearty Cumberland breakfast. Suite very spacious with coffee machine and jacuzzi bath.

Paid a lot of money for the room but the bed was so hard and uncomfortable it was like sleeping on a wooden door!

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