Great location, bright and light rooms

Pool is non smoking but staff stand next to fence smoking!

Lovely comfortable room, swimming pool, welcoming helpful staff . Great location on the tram line.

Location and very cheap price. It wasn't in perfect condition but tbh that was OK given how cheap it was - there was nothing that was so poor it affected the quality of my stay. The staff were responsive - my door lock stopped working one evening and they'd fixed it within half an hour.

a slightly bigger fridge would be nice, and maybe a microwave available somewhere. Housekeeping don't automatically service your room - you have to ask for it (which is fine) but it was pretty rudimentary, they didn't vaccuum or change any bed linen, which would have been nice during a 6 night stay.

location parking

no microwave and shower head useless.

location

room ….was dirty… under bed has not been cleaned since the hotel was opened. Smelt musty … Curtains were in need of repair: toilet wouldn’t flush: ie blocked ….. 2 tea bags and 2 instant coffee sashes and no milk.

Great Hotel ...very well priced and a good location..car parking on site .at $10 a day...tram stops close by and the about 800 metres away. Ignore some of the older reviews as has been under new management for the last three months and the new team are very responsive to any issues ( I had a problem with the card reader on the door and it was fixed immediately). I would definitely stay again.

Im never a fan of a $50 security deposit...as I often wonder why its applied

Very simple and straight forward place to stay. Clean and welcoming. Friendly staff.

The room was good and I enjoyed my stay.

The main negative issues for me were the lack of internet and in room telephone services, no room service or laundry/dry cleaning and the fact the in house restaurant was shut throughout my stay.

The room we had looked like it had been freshly renovated, clean and comfortable with a pool view

There was no free wifi in our room so the friendly staff tried to fix the problem and ended up shifting us to another room and then everything was fine

Good rates. Room seemed newly renovated and was tidy.

Arrived over an hour after check in time to be told the room wouldn’t be ready for another hour. Multiple other people experienced the same and were in the lobby with us. There appeared to be a lot of staff wandering around but only really 2 on the front desk doing anything. Lobby was dirty from rainy weather.

Location to the Melbourne Zoo. Pool & Gym access.

Room wasn't cleaned properly, you could clearly hear the room next door, no aircon, wifi kept dropping out so no access to Netflix, and the beds were a bit too firm for my liking.

They allowed me to check in quite late at night. They had a Chinese Uni student manning the desk. They couldn't match the booking.com price so I went ahead with booking.com (approx. $20 cheaper. Price gouged for the next night though, if I had made the payment 5 minutes later it would have jumped $80 in price They have parking available, however they make you pay for it

The reception guy was pre-occupied watching movies out the back when i arrived and when I was trying to make the booking online, at the desk, he told me to call him back when i am done, so he could go out back and keep doing what he was doing So distracted he kept my drivers licence and they still have it... Bedside tables did not have PowerPoints, the lights and plugs were literally just hanging there like it was for show (literally no powerpoints along the back or side walls (check photos) The freezer was all jammed up with ice The Air Conditioner didn't work when I attempted to turn it on. The aircon was old and worn, when i walked out in the morning, there were new aircons in boxes scattered in the hallways (so they are obviously onto it) The shower screen completely separated and was all jammed up on the runners The WIFI didn't work, at all When I called reception from bed at 1:30am, he told me to pack my bags, come down stairs and maybe he could 'look at putting me in another room' They would not offer a refund in any way shape or form the next day and refused to do so through booking.com as well Feels like a cheap hotel, completely disorganised, half way through doing cheap reno's and likely owned by people who don't value customer service or standards of the local population. Would not offer me refund on grounds of me not going downstairs, getting out of bed, packing my stuff up at 1:30am and there was no offer of a room upgrade. Talking to the woman in the morning was like discussing something with a robot who doesn't understand English

We went to the zoo, so location was great.

Showers. Water was nearly cold with hardly any pressure. Boards behind the bed were not in position.

Great facilities

It was all good

Leaving, also them letting me leave a day early and refunding a nights stay

The lack of customer service, the working outside your room at 9pm, the lack of available breakfast, the fact the door to the room didnt close unless you leant on it. Fighting with the shower head for four nights and it still not working properly. The fact you had to run water for 10 minutes to get hot water

Big room

No bathroom door

position

needs updating very noisy with workmen

easy access

had everything we needed

Location

Noise from room next door. Loud music late into night and TV blaring next morning.

Two very good Caffes within a short stroll

Water damage in the entrance and areas that we're untidily kept.

The location was good for the Tram and walking to Sydney Street for cafes and shopping

The Entrance , reception was dirty and junky , the staff were very unresponsive , not trained well, no one was friendly or welcoming. The Japanese restaurant was not open during our Stay so no place open to breakfast in the hotel or To have a beer.

The building, the walls and bathroom facilities are not new but furnitures in the room looked pretty fresh. And they also installed a new reception which looks bright and clean. Value for money.

The receptionist should have a better uniform for sure. But he was very friendly and helpful. And probably change bathrooms as they are pretty old. CBD is not too close but you can use a tram which is just next to the hotel. However, it takes 20 minutes to there.

The location was excellent close to everywhere we were going.

The room especially the bathroom could’ve been a fair bit cleaner.

Comfortable bed.

Overall the hotel was grubby. Our room had 1 bedside lamp that was not plugged in and there was nowhere to plug it in! There were cigarette butts on the balcony, which was very grubby. The bath with the shower was not easy to get in and out of. The room had awful ambience - very harsh fluorosis lights and as I said earlier no lamps. The mirror was right by the bed. The toilet seat was loose. Worst of all we found a very rusty Stanley knife blade o the floor right by the bed.