AP Eva Senses

A perfect location .A beautiful view from our room .Very good breakfast with a nice touch of giving the ladies a gerbera flower on the first and last morning .

Being on the flight path of Faro airport wasn't good .Flights every 10mins .No loungers and pool to sunbath around. On the last night when we came back to the room there was a bottle of wine .A nice touch but we had to leave it as we weren't checking in luggage .A nicer idea would have been wine on arrival !!

Amazing experience - location, facilities and food

Where to begin? This hotel saved our family holiday, and I will be forever grateful to the team who work there. Our flight home was cancelled, leaving us with an unexpected four-day stay in Faro. The pressure was on to find somewhere quickly while my wife and two young children were going crazy at the airport. It was a bank holiday weekend, BA had seemingly vanished, and we were completely in the lurch. I hit “book now” on a suite for the four of us without really knowing what to expect. When we arrived, the hotel was an oasis of calm. The team immediately helped us with our bags while a pianist played in the foyer. After the chaos of the airport, I cannot describe how good that felt. Then we discovered the complimentary boat service to the beach and back each day. For a family with children aged two and six, it was absolutely perfect. My two-year-old loved Faro — planes overhead, trains, the marina, boats and jet skis. What had started as a travel disaster suddenly felt like an extension of our holiday. The hotel looked after us right until the end. They arranged our taxi back to the airport and, even though we'd already checked out, let us use the spa to shower and get changed after one final day at the beach before our evening flight home. Little touches like that made such a difference. The suite was perfect for us too. With children aged two and six, we need to sleep in the same room, but the sliding divider meant that once they were asleep, my wife and I could actually feel like husband and wife again rather than just Mum and Dad! Breakfast was excellent, the hotel is beautiful, but above all, the staff were wonderful. What started as probably the lowest point of our holiday turned into four genuinely lovely bonus days in Faro. Thank you to everyone at the hotel. You saved our holiday.

We had a street view rather than a Marina view - which I think would have been slightly better but given the situation we were in - I am just glad they could fit us in.

Ease of booking and check in

No coffee machine in the bedroom. No conditioner in the bathroom. Terrible hairdryer. Ordered sharing plates on the evening we arrived & asked for everything to be served at the same time. The sliced fruit arrived about 20 minutes after we had eaten. Informed staff that we would require breakfast before 7am, told it would be laid out in the foyer. It was the worst ever. Cake, muffins & overripe whole fruit. Not even a plate on which to put the food.