Clean and well presented great parking and security

Fast and simple checkin and checkout. Good parking facilities. Restaurant food was also excellent.

Not applicable

The breakfast was great, the room was fantastic the customer service was also very very good

The parking was a bit hard to understand. I couldn’t find anywhere that told you the price of parking which I found quite sneaky but there is free parking available but again they don’t tell you that.

Loved the stay

Nothing

Breakfast and dinner both very nice. Staff friendly and helpful

Friendly staff, good buffet breakfast, and felt safe. The hotel was next to the hospital which made visiting much easier while we stayed in Auckland.

A few renovations needed in the room - some rough parts. Found the buffet breakfast process confusing - couldn’t find the price anywhere.

Decor, size and comfort of room

Parking despite paying for it, was difficult to find. Spaces were extremely tight and shared with public parkers making it difficult to find a space when needed

Breakfast was good but dinner buffet very interesting and cold. Told waiter who didn't seem interested. On arrival was given a stained seat, dirty as well, asked to change

Grubby floor in bathroom and previous guests hair on floor..yucky

how close it was to the Ascot Hospital

the food

Great location with convenient road access, well kept and room was clean and very reasonable sized. Very comfortable.

Parking was a bit challenging as property attracts a lot of event traffic and parking on site is limited. Offsite parking is fairly close but would be a real problem on race days as it is the parking for the race course. Dining option rather limited but perhaps not unusual for this sort of hotel/location.

location

I didn’t have breakfast at Hotel, thought it was a little expensive

Good location

staff at reception were not very friendly. purchased in hotel car park but I wasn’t warned that it fills up daily. ended up having to pay 22 dollars for public parking on top of paying for the hotel car park. towels were not changed during room service despite all being used.

The room was comfortable and spacious. We ordered room service for dinner which was delicious - pad thai, garlic bread and potatoes to share. Easy access to property from the motorway.

Parking - the carpark was full and a pain to use. If you weren't lucky, you had a massive walk to the hotel. With a baby this was less than ideal. Communication wasn't great when we called reception and no one seemed to understand my very basic question - "how long is the wait time for food". Was very overpriced, likely inflated because of Ed Sheeran playing that night.

everything