Mercure Paris Arc de Triomphe Etoile

Great location, very convenient to everything. Good breakfast, very friendly staff.

Beds are not great (mattress was hard and not comfortable), pillows are bad - hard foam and no options to change. Overall i thought that the hotel was not really a 4-star, maybe 3.5...

The hotel is very fresh and well maintained. The rooms are clean and cosy. The hotel staff are super friendly and welcoming. The location is very convenient, close to historic sites, quiet, next to h big grocery store/ restaurants.

The rooms are little small, but this is normal for Paris

Everything.

Nothing

The location of the hotel is excellent. Transport is nearby, and tons of amenities. Everything is within walking distance.

The service is really subpar, particularly the night staff who seemed untrained and unprofessional. When I arrived late at night, I had forgotten that my rooms were prepaid so when I was asked for my credit card, I didn't object. Shouldn't payment status be the first thing a check in staff should verify? In the end, the mistakenly taken pre-authorisation maxed out my card, causing a lot of inconveniences. Yes, a pre-authorisation is not a debit on a credit card but it still blocks out the amount on my card limit, holding it so I can't use that part of my credit. On another occasion, when I needed a wine bottle opener (no bottle opener in the room), housekeeping did not pick up the phone so I rang the front desk. The staff rudely asked why I needed a bottle opener and to go downstairs to the reception with my bottle. He handed me the opener without looking up from his computer. I opened my wine bottle at the reception and left. No words exchanged. I do not expect this sort of service from a Mercure Hotel group. The day staff, on the other hand, seem to know what they are doing and were much more professional and friendly.