Hyatt Zilara Cancun - All Inclusive - Adults Only

Great breakfast buffet and dinner was excellent with various options of restaurants to choose from

It is hard to point this out but I sincerely loved everything except to the fact that when we go to this type of resort the plan is to be at the resort and come and go is not a good option. I also thought that Spa and the water spa were over priced. In my opinion you should review the prices for the spa offers.

I loved the thoughtful details throughout the property. My Ocean View Junior Suite was beautiful, and the Jacuzzi tub made the room feel especially luxurious. The bathroom had double sinks and was fully stocked with generously sized bottles of soap, shampoo, conditioner, and lotion. They also provided a toothbrush and toothpaste, a makeup-removal towel, a shower cap, cotton swabs, and other toiletries. The robe and slippers were a wonderful touch and made the room feel even more comfortable. Housekeeping came twice a day, which I greatly appreciated. The entire hotel also smelled amazing. From the lobby and front desk to the restaurants and bathrooms, every area had a fresh, beautiful fragrance. Even the tissue was scented. The resort had several restaurants and bars, direct access to the beach, and plenty of comfortable seating. I also enjoyed the speakeasy and photo booth. One staff member even took the time to cut a longer straw in half so it would fit my cocktail glass, which was very thoughtful. Overall, the beautiful ocean view, convenient beach access, attentive housekeeping, well-stocked bathroom, comfortable amenities, and small luxury touches made my stay feel special.

The daily activity schedule was not easy to access. Activities were displayed on a digital sign downstairs, but I would have preferred a printed itinerary in the room or a schedule available through the hotel app or a QR code. I missed activities, including a Spanish class I would have enjoyed, because I did not see the schedule until I already had other plans. The hibachi experience can also be difficult for solo travelers. The staff tried to be helpful, but there were not enough other guests for a group seating, so the show would have been performed only for me. I decided not to stay. I was also hoping to find chips with a creamy queso dip at the Mexican restaurant, but the queso was more like solid cheese. That may simply be a personal preference. Finally, straws were difficult to find outside the bars. It would be helpful to have them available at the restaurants for guests who need or prefer them.

Newly renovated, great staff. They did a great job cleaning the seaweed on the beach although it did start to pile up again by late afternoon.

The AC was cold at first but didn’t stay that way though the night.

Property is great. Loved my room . Beach is beautiful! Pools were awesome. Bartenders/servers/ and wait staff were kind and attentive.

Unfavorable experience with 2 staff members. I had an issue with the misleading information advertised. Specifically the airport shuttle service. Site indicated transportation was included w/price. I asked to arrange pickup, (at check in) and was told hotel doesn’t offer airport transportation but could schedule a ride for $50. I showed him website advertisement. Their suggestion was for me to contact booking.com to resolve. I found it unacceptable, couldn’t see the logic in my handling it. I understand 3rd party site booking agreements, etc can complicate things. But for $400/night I expected more. Being solution based, I asked if they were willing credit ($50) off my room price, or issue refund and I’ll go stay elsewhere. She (Manager) refused. The (2) Guest service individuals I dealt with seemed dismissive, and somewhat argumentative. Also someone (guy) from the front called my room to set up car services. I stated the issue (again) about pricing, he wasn’t helpful. We went back and fourth about it, basic response was their policy to give airport shuttle. I asked for the manager, he asked me to hold, but was hung up on. At that point I went downstairs to speak with manager in person. In conclusion nothing was resolved. I scheduled an Uber for $16. Much cheaper than their option. Also wasn’t thrilled w/food options. I had dinner buffet and room service. Both lacked flavor. I wanted to like it. The best parts of my visit were my room, the beach and pools. The diner show was okay as well. 😕