Location and views

Worst hotel I’ve ever stayed in. Tiny little ants running all through the room, mould in the shower. Darkest room I’ve ever stayed in. Crap old beds that were sunken in the middle. Paper thin pillows. Had dinner in the restaurant, they forgot the kids meals and then charged a surcharge for the public holiday. Only thing going for the place is it’s close to the airport.

staff / team friendly n helpful

room supposed to be cleaned but apart from bath towel no other towel was there .. came to a very cold room with acc and fan on high speed even next day we went out .. cleaners put it back to high

Proximity to airport - 1st stay late arrival and early start next day and 2nd stay as we had a very early morning flight to catch.

1) disappointed when we first arrived at the hotel (supposedly 4 star) in the evening we were hungry and went to the restaurant and was told the only option that evening was a buffet (really on a Saturday night!) we wanted something nice to eat but we were tired and knew we couldn't do a bbq justice so we elected to have a room service pizza delivered which was okay. 2) Considering the cost per night, one would have expected to have found bottled water in the fridge along with real milk for coffee/tea, sadly this was not the case. Not to mention there were no bathrobes in the room and reception advised they didn't supply them. When spending approx Fiji $500 for one night's accommodation one would expect for the room to be luxurious (which it wasn't) and these items to be readily available. Also lighting was shocking so we couldn't really be in a position to comment on cleanliness. 3) On our return our Island vacation we had booked another night at Novotel as we had a very early flight the next morning. On arrival at reception, we queried the fact that we had been charged on our Visa not only for our previous stay on arrival which we expected. But what we didn't expect that on the same day they also charged us an extra approx. Fiji $90 (in addition to the separate charge for the pizza which was paid on checkout. We spent a while at reception querying this. They couldn't find any reference to this charge in their system and could only find receipts for the accommodation and the pizza, which is all we were expecting to pay. Reception first of all advised we would need to speak to our bank regarding this extra change and then advised that we would need to email them with our query in order to be in with a change to get this spurious charge refunded.

friendly staff

air con not efficient, hotel tired.

Location to the airport. Cleanliness and friendly staff.

N/A

Excellent service and the huge range of breakfast.

Nothing really.

Roti and Curry

Room was disgusting. Smelt terribly Bathroom so dirty Toilet hadnt been cleaned for months as fingerprints showing with dark dirt rings around it on the lid of the toilet