Been there many times before. It is currently going through some renovation so the 1st floor is not in use at the moment. The location is brilliant, the staff very polite and helpful. We ate at Marco Pierre Whites restaurant and food was good. Once it’s finished it’ll be great

Nothing really

It was basically opposite the venue we were visiting and the room was a very good size.

The bar shuts a little early but maybe that's just us 🙂

The staff are always friendly and efficient

Nothing really

Excellent

No heating in room Kettle socket not working Reception needs to be much bigger, and up to date, for a huge hotel like this one !!

Location - rooms big and tidy - partial view of the sea -

The renovations at the time - start time in the morning of the workers and therefore the noise but I know it’s just a period of time The small elevator which only fits two people but I didn’t have any other choice cause they were working on the stairs and I couldn’t get down.

Welcoming professional staff. Clean and tidy reception. New rooms delightful.

Breakfast was a bit patchy in quality and there wasn’t much variety/choice. I would have liked a proper coffee and better deli /bread selection, but the strong tea was tasty.

Clean room and nice shower but a little small.

Great restaurant and nice decor

Lovely hotel, amazing restaurant and welcoming staff

There was work going on in the hotel so very noisy. They were also playing music really loudly at 8am in the morning. We weren't warned about this before we arrived.

The room was newly refurbished and very nicely decorated. The mattress and pillows were very comfortable! The bathroom was quite standard but everything was new and clean. The room also had air conditioning which was a great touch, as during our stay we had quite a warm day and evening and the room was situated on one of the top floors. From the hotel room window you could see the sea too! The seafront is not even a minute's walk - it's across the road, which is a great treat. There was a lot of choice for breakfast, and the member of staff in the breakfast room was very friendly and attentive. Most of the tables are found in an absolutely beautiful garden dining room with big glass windows overlooking a private green garden that you cannot see from the hotel entrance. Overall the customer service was great too - all staff were friendly, accommodating and helpful. I would return.

Currently the hotel is undergoing a refurbishment on some floors. Getting back down to reception in the morning was a little confusing because some staircases were closed for the building works, but there was no signage to show where the alternative route to reception could be found.

I hope to be able to stay in the same room 343 next summer.

Excellent location, nice garden and sea view from the window, nice traditional English interior, room was just refurbished, very comfortable shower, lovely staff.

It was very hot in the room like in the hell. Conditioner didn’t work properly and it was terrible to be inside. I suppose there were a problems with air conditioning and ventilation systems in general not just because of the weather. It is not acceptable. We can’t stay in our room and my daughter couldn’t sleep.

Location and Room

Small corridors, scaffolding,

Good town centre location

No private park

That you could not use the hairdryer and look into a mirror . Plug and mirror where too far apart Rm 467

Refurbished room and great view Friendly happy staff

Water pressure in shower is low

Bed comfortable, good location, parking outside

Room very very dated (original)

Breakfast and location were excellent

The beds. The location. The staff.

Could hear the music from the Skuba Bar over the road at night.

Lots of building work still proceeding

Stairs were messy and lift filthy

New room

Poor wifi

Superb breakfast. Efficient and helpful concierge, other staff pleasant, excellent location

working lift

The room was very nice but also very hot and stuffy. The restaurants, bars , food and all facilities were excellent. We thoroughly enjoyed out stay in this perfect location

Just that the room was hot and stuffy.

Very nice large, clean and comfortable room with bay windows overlooking the coast. Very nice choice of food for breakfast (included in room rate) including hot options. Restaurant provided a broad menu of good food at reasonable prices.

Convenient, sea views, quirky decor

Lift was a bit grubby

Was fine

The building works on the whole on floor 3 that I wasn’t expecting

Beautiful reception area, bar and dining room but rooms a big disappointment! Very run down and worn and dated! Needs a total refurbishment!

The rooms are very tired worn and dated! A bit shabby actually!