It was a very lovely get hotel

Lovely hotel nice and clean, very comfortable and well maintained throughout. The staff were absolutely lovely from the reception staff to the cleaners and couldn't do enough to help you. The health suite was lovely, clean and fresh and again the staff were lovely.

The swimming pool was quite cold

Property looked beautiful and picturesque.

We travelled with our daughter and granddaughter and were forced to have two rooms. We purposefully chose the property due to the pool and spa only to find out on arrival that children are not allowed in the pool, which I have never heard of. Although this was in the email I received after booking, it was too late by then as it was a last minute booking with a non- refundable stay. In top of this the room was poor. There was no milk to have a drink, no water apart from bathroom no biscuits and worse of all the bed was one of the worst I have stayed in. Both my husband and I didn’t sleep at all and had a long exhausting drive with no sleep. We booked for dinner as a family at 7:30pm and were eventually served our meal at 8:45pm by which time the baby was so tired and hungry and upset that my daughter had to leave her meal and take the baby back to their room and because it was so late they were not able to make breakfast that we had paid for. I have never been so disappointed with an overnight stay and wish I had not booked.

Lovely building

To get access to the pool I had to show my daughter’s ID and wanted me to have her copy, the Duty Manager didn’t know I work for the government and once I told him the change of speech was totally different. Before the book I rang and ask if they need my daughter’s ID, they said NO, I get there to a nightmare. Don’t use power to underestimate someone sometimes they are above you.

Our room 33 was huge and very comfortable .

All the rooms I booked for family that cost the same were different sizes.. some much more compact/ smaller beds which isn't right when you're all paying the same price! Bathroom floors very slippy. Webs on ceiling light fittings.

staff

access to pool required moving from main building outside

Good experience...

no kids allowed to be using swimming pool that was a bit disappointing

Location.

Tired, dated and grubby carpets. Bathroom was new but poorly plumbed, water leaked out of bath and into carpets near the bed. The hot water was so hot it was dangerous and the shower fittings were confusing and difficult to get right.