Novotel Barcelona City

Every thing was perfect

Nothing

It’s at a good location where you can find everything, not far from the beach and city centre via walking. The staff was amazing and very friendly especially the kitchen staff. I would like to thank Sebastian especially.

We asked on arrival to make sure the sofa bed and a cot was ready and it wasn’t. We also reported a second duvet was needed and never came. We gave up asking as it was hot most nights.

Stanza da 4 non enorme (letto più divano letto) ma bella vista sulla torre glories e complessivamente l'albergo è molto bello. La hall, il rooftop con la piscina e il bar. Punto di forza è la colazione eccezionale con una vastissima scelta sia dolce che salato. La posizione è buona a pochi minuti dalla metro glories

Niente

- great rooftop restaurant and rooftop staff. Karen especially - Amadou great hospitality at the entrance - gym decent

- room not ready at 2pm. Waiting until roughly until 14.30 with advertised times check in 14.00. Nothing offered for inconvenience - room service room 703 burger and fries arrived totally cold because waiter had to deliver additional meals. Waiter didn’t care after remarks - big roof leak during evening work hours in room 703 turning the complete floor wet. - Needed room change no compensation or better rooms offered for inconvenience despite being available. - check out nobody cared how the stay actually was. Invoice would be provided per email and it was not provided at all - Amadou came to the rescue with a senior manager to resolve the invoice matter - official complaint logged to hotel.