Didn't opt for breakfast but used the sauna and it was lovely.

Service was great and food was great too.

The rooms had great amenities as well as very clean. Upgraded on arrival as they had a spare room staff were nice and friendly.

The lifts are slightly rattling and sometimes shakes quite violently which was quite scary until spike to reception who were very nice and helped.

Friendly staff great location clean rooms

Great location friendly staff

Lovely friendly staff and went above and beyond to make me feel welcome. Futima, Lilia, Fedrico and Catalin made my stay perfect. Great birthday treat. The room was lovely and clean and had all the things I needed with a great view.

The TV needs WiFi connection to devices.

Nothing

Super room very clean and comfortable Friendly and helpful staff

Nothing

Good location. Nice facilities and General layout

Service was not great for a 4 star hotel. At times I felt like SOME of the staff were doing us a favour rather than just doing their jobs. Cleanliness was good but definitely not great. I had to ask for 2 additional bath towels every single day of my stay even though we were in a family room, with 4 people. The bathrooms need a serious revamp. The carpets need to be cleaned (stains on them) and beds moved and underneath cleaned.

Great location, facilities and breakfast menu

Limited parking

Welcoming. Decor was nice . Room felt luxurious and was spotless. Lunch was lovely in the bar area. Breakfast was fab : lots of choice etc. staff were very polite friendly and professional / helpful. Location was fab for the O2 : got cable car across in ten mins which was fun and two one-stop tubes home back to hotel in 10 mins. Fabulous.

Nothing really.

The location is very convenient if you are traveling to London for the ExCel center (conferences, exhibitions, etc.). Otherwise, it is far from the city center. Breakfast was good and the personnel was always very nice.

I booked a double room a few months in advance. When I arrived, I was told the hotel was at full capacity and I got a room for persons with disabilities. The room was not very clean (chips on the ground and among the sofa's pillows) and the bathroom was a nightmare. It was impossible to take a shower without flooding the room and the toilet was old and damaged.

The staff were amazing and the room was very clean

Great location friendly staff

No complaints

Location and Gym

The food, though breakfast was good but dinner was poor value. Go out to dine!

Schöne Lage an den Docklands, Restaurants und Undergroundstation in der unmittelbaren Nähe. Sehr gutes Frühstück.

Letzte Bestellung in der Hotelbar schon um 23.30 Uhr

The location was perfect fir the o2 breakfast was delicious and staff was very friendly and welcoming would love too stay again next year of the price can be matched as I looked and its increased by a substantial amount

Nothing to dislike

Location, room was large and well equipped

No heating

Comfortable room and breakfast was excellent. Too many people at breakfast and they kept on running out of food. Very well cooked breakfast. Very tasty. Best so far.

Bathroom was dirty

Emplacement correct et pratique pour visiter la ville avec 2 lignes de métro. Propreté à revoir: 1er jour de notre arrivée en soirée la poubelle non vidé . Jours suivants il fallait relancer pour renouveller le papier toilette. Nous étions 4 et pas assez de serviettes. La salle de bain non nettoyée alors que le lit est fait . Le petit dejeuner et l'équipe petit déjeuner au Top. Pour la réception je tiens à remercier le Monsieur aux cheux gris (poivre et sel) qui a été le pkus souriant et aimable.

Le manque de propreté. Le manque d'amabilité de certains à l'accueil. La relance pour les produits d'hygiene. La de nettoyage qui apres notre réclamantion a été appelée pour nettoyer la salle de bain MAIS MUNI D UN SIMPLE CHIFON QU'ELLE A UTILISÉ pour LES TOILETTES MAIS AUSSI Le Contour DU LAVABO de la SALLE DE BAIN !!+

das Frühstück war perfekt . breakfast was Perfect and worth it

i think they really believe that they deserve or have 4 Stars . in germany they would have three. i played 1400 Euros for 2 Nights . it is too much. dont get me wrong. for 500 Euros for this Service i would have Said Nothing. but for such a lot of Money Its not enough. in the room were scratches at the wall , Rust in the shower , no WC Brush , Had to Check in although i did. it already dis online, they blocked Money on my Credit Card Altough i paid already online, Glad to do the brexit today

Frühstick war gut und ausreichend. Die Anbindung mit der Bahn nach London City in 5 min. Zu Fuss erreichbar. Konnten am Abreisetag problemlos unser Gepäck unterstellen.

Der Frühstücksraum war eng und laut.

Large room with comfortable bed. Good shower over bath. Room service came quickly.

TV didn't work, aircon also not working so the room was too warm. Don't like the system where the room I booked on booking.com was actually just a "request that they would do their best to fulfill" - booked two double beds, got a bed and a sofabed. Room service came with tip already added on - so that when I added my own tip I ended up paying twice!

Location!! We had an event at the Dockyards and the hotel was only a 10-15 minute (max) walk there. Was also very close to the train station from London, and the bus stop to the London City airport was only a 10 minute walk. There was also some great food & grocery stores right next to the hotel which was good too. The room itself was decent, was spacious and comfortable enough. Bathroom was also good size which is always a bonus. Staff were friendly and let us check in early but it was for a £50 which is a bit pricey in my view.

Nothing to comment.

Perfect for attending something at the Excel. Everyone is super kind and helpful and the Breakfast is wonderful.

There is nothing to complain about.

Reception and bar staff were lovely

Room service took 2 hrs and then they rang to say kitchen was too busy. Not comfortable beds and was very noisy in corridor with hens and stags. Waited over 40mins for a glass of wine in the restaurant and then another 40mins for a steak. Very over priced for what it was in general. Especially the breakfast !! Everything you had to pay extra for; Wi-Fi , tv, ect

Lovely room, comfortable and clean. Very helpful staff. Hotel in a great location for the DLR and cable car. Very good breakfast too.

Comfort. The staff who served us in the bar on Sunday morning was very good

Bathtub was very dirty

Location to transport and local amenities, great italian across the road!

Guter Service

Frühstück war nur durchschnittlich

Near O2

The air on is not that cool