I loved how fresh & modern the room was. Lovely staff & great location

Room a bit small. Room service charge of £8 was high.

Amazingly professional and welcoming restaurant staff

The double room was too small

Close to the terrace for the sunset, the Park for a walk in the nature and the Pub for a pint. What do you need more?!

The bathroom smelt terribly bad. I did mention it to the staff at checkout.

As it was through booking.com they insisted I paid for parking staying at there hotel. Quite ridiculous. No lufer for the shower, tiny pots of shampoo and shower gel nothing my partner could use with her long hair, sky didn’t work which I wanted to watch Sat afternoon, went to ungrade to a better room but to be honest there really wasn’t one, music we could hear up to midnight and couldn’t sleep having gone to bed at 10:30 that night. Having stayed there around 30 times before it’s gone downhill.

The shower is good

The hotel was beautiful staff where lovely and helpful Breakfast was beautiful

Rooms was really small

location great overlooking the Thames and park

car parking , signage very confusing and even as an overnight guest was still £15. when charging over £200 per room car parking should be included

Very helpful staff. We had a Junior suite with very large comfortable bed, seating area and good sized bathroom. Walk into Richmond has lovely views over the river and surrounding area. Easy to commute to/from London and Windsor.

Had to request extra towels and only a small amount of toiletries, tea/coffee etc. View from large bay window wasn't particularly good.