Nice atmosphere, beautiful building!

I would like more lights in the room!

Ubicación y el personal

El elevador. Muy viejo, desentona totalmente con lo hermoso del loby, deberían de restaurarlo

That closed to the everything

It’s ok to spend the night but has a a smell like old buildings

big room

noise from the plaza until 4 a.m.

The rooms are super confort and clean, the workers are Kind and the swimming pool is amazing

I didn't like that cleaning staff knocks the door early to ask for laundry so that interrupt my sleep

Location

As we arrived to our assigned room 210, before sitting on the beds, We inspected the bed sheets and we found human hairs on the bed sheets. So, we decided to inspect the bedsheets more in detail. As we checked the beds, we found few stains on the bedsheets and pillow cases. I called the front desk and requested to have housekeeping to come back and change the sheets, and they did not come. I then decided to take a shower while waiting for housekeeping and to my surprise, the first flow of water out of the shower was dirty black and muddy. I asked my husband to go down and talk to the front desk and request a room change. My husband went to talk to the front desk and they decided to change our room after my husband showed them the pictures and video of the condition the room was left in. I’m attaching photos and video of the bedsheets and bathroom. Please review the info with the hotel.

Staff always kind and helpful!

Rooms

Personal front desk