Hotel Foluszowy Potok

Location, staff and room

Brilliant location , very clean , lovely staff

Breakfast could have more options.

This hotel has a great location and is a nice size, not too big or crowded. We stayed in a cozy room with a large balcony and really enjoyed it. There was a great selection of delicious breakfast options every morning. If you're planning to go hiking, Kuźnice (where the Kasprowy Wierch cable car is located) is close enough to walk to, so there's no need to take a bus.

Before booking, we didn't realize that parking would cost extra. The only information we saw was that parking spaces were limited. After making the reservation, the hotel contacted me to ask whether I wanted to reserve a parking space, but even then they didn't mention that it costs 50 PLN per day. We only found out upon arrival when the receptionist informed us. They explained that the fee is listed on their website, but since we booked through Booking.com, we didn't check the hotel's website. In the end, we learned that free parking in Poland seems to be quite rare.

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- no towels replacement during 3 nights of stay. We let the towels on the floor every day for replacement, we found the same towels hanging on the towels support after returning to the room. Towels were more beige than white - balcony door couldn’t be closed properly, we couldn’t rest properly because it was a continuous noise coming from the street where cars where crossing by - we asked for double bed, we received 1 bed but with 2 mattress, big space between them - We selected on booking to pay on property, when we arrived and the receptionist told us that we can’t pay because it’s already paid. They charged from my credit card, but on booking reservation it was crystal clear that we asked to pay on property. They told me that it’s a miss understanding between them and booking, but they charged 11.05% more via credit card, some kind of commission ( nobody explained us what was that ) - they have a small parking place - at check in they asked us to pay the city tax. We asked to pay it by card, they denied it. We’ve been told to pay cash. We didn’t received any receipt for those money …. - we asked before we arrived at the hotel for parking reservation but we’ve been told that we don’t have place to park on site, but it’s a parking place 100 m far away from hotel. It was 500 m in real. When we arrived and tried to asked them help for find a parking place, nobody lead us. - in one day of stay, my wife enter in the parking place in order to get my daughter in the bed because she was sleeping, the receptionist yelled at her to get out the parking place, even she was carrying my sleeping daughter and there were free parking slots at that time - On the breakfast kids didn’t eat anything and they took out of the restaurant 1 mini croissant => the stuff charged us for 1 extra breakfast because of that