Oceanview room with a small but nice balcony. Staff was helpful and house keeping was excellent.

Noisy hallway while sleeping it seems as though there is no sound proof walls and I could hear people talking very loud.

Breakfast was just average, location was great.

Breakfast was very expensive for what we got.

Everything

Front desk staff was exceptional and prime location. Not far from Old San juan, la Placita an other locations. Beach one block away. Walgreen and CVS right across the street and all restaurants and shops around the block from the hotel. Two casino's in either direction 3 blocks from hotel.

Housekeeping wasn't up to par. Didn't clean our room one time even though we told the front desk and we heard her call to tell them. Also for some strange reasons when they did they always forget to replace our wash cloths and floor mat towels.They only left towels. We went through this for the four day's we were there.

Property can be better honestly .. Lobby’s furniture is outdated and things can be improved. I think we were put in the better side of the hotel .

AC in our room couldn’t be controlled or turned off .. I called a few times for an extra blanket because it was freezing in the room and I called the front desk to ask for an engineer to come check the ac and the shower because water went all over the bathroom when showering .. No one ever came! I couldn’t believe it.. and I called several times too . Finally I went down to the front desk to ask for a blanket because I couldn’t sleep because it was just too cold in my room past midnight.. The front desk clerk looked puzzled but said that she would get me one, and she did . The service must be upgraded for sure .. The hotel rates are not cheap and the service should be to par too ..

Location, view, customer service

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It was a block away from beach and had a Walgreens and CVS right across the street. The pool and hot tubs were well maintained. Our room was very clean, the shower had great water pressure, bed was comfortable.

The hotel has 2 towers but only one tower has an ice machine, was very inconvenient! Pool never had clean towels. After long flight we were starving and had our first meal, lunch, at hotel restaurant, it was over priced and very bland! Thankfully, many restaurants/cafés nearby. The 2 elevators were a little sketchy and during day 2 specific house keepers would ride it up and down for several minutes without getting off, having conversations to the irritation and inconvenience to guest; this happened often.

Nothing the place was disgusting …wall had moles paint chipping off the wall ..no mirror ..no tables to sit

I hated my stay ..very uncomfortable

There were stores and restaurants nearby. The beach was also close by

AC leaked, no chairs inside rooms, bathroom sink was clogged, no free breakfast

breakfast not included. Charge for parking which was not indicated

I love the hot tub, great size heat and access. the Step out balcony is enough to see it all beach view. city life. I stayed in newer building.

Towel shortage. Parking is expensive for a room with so many service fees and isn't cheap per night. paid over $400 for each night. there are 2 building one is newer than the other, I earned that last year and prices were cheaper last year.

We were here for one night before flying out of the San Juan Airport. The front desk accommodated an earlier check-in and late check-out as my mother was not feeling well. We were able to get her settled into her room early. Unfortunately, we were unable to enjoy the area very much. We obtained some soup and rice at a local restaurant, and Walgreens across the street was a plus (they have some great souvenirs). The beach looked beautiful from a distance and the hotel pool was crowded. The lobby was spacious and the many seating areas made it convenient while waiting for our airport transportation.

Since we were in the room more than outdoors, I can share about the room. The room was clean and spacious. It had new flooring, an updated bathroom, and nice window shades to block the sun. However, after some time in the room, the air conditioner leaked and puddled on the floor. The rug around the beds was retaining moisture and was always wet. Because of the constant humidity in the room, you could not walk barefoot, it was a concern that my mother would slip, especially in the bathroom. Our room did not have a coffee machine, as it should have. I tried to call the front desk, but the telephones in the room were not working. I tried to call from my cell, and no one answered at the front desk. The following day I could reach the front desk to request a coffee machine, but we waited over an hour and ended up going to the downstairs cafe.

location to beach and restaurant

I saw Roaches in the room

location, price

pool was very small and closed in compared to other hotel in the area

The location is the best thing about the hotel, the rooms are spacious and modern

This is my second time i stay there and it was so much worse than the first time, they were switching from best western to Hilton, and the were changing so many things in such an unorganized way, they even forgot to clean our room one day, and i had to go to the reception 4 times to change keys cause doors weren't opening due to the lock changes. The work on the doors was loud and messy. There were no beach towels so we had to take bathroom towels to the pool and beach. It was not good

Clean, nice location

Hard to get towels, I just end up buying some m. Asked house keeping to just make bed she went looking in the closet through our stuff and stole my perfume.

The staff is great and so the facilities. All the facilities we used were really clean. The breakfast buffet was great, as part of it you can get an omelet however you want. They have lactose free and gluten free options and a coffee bar that was actually nice. They overbooked and upgraded us to the penthouse which was really nice and the view was outstanding. It had a small kitchen with microwave, stove, refrigerator, ice maker machine and other things. The bathroom area was great. The vanity and closet are outsife the bathroom so you can get ready without waiting for people to be done. The shower was big, with great water pressure and you can use both a normal shower and a handheald one. The room had 2 big TVs right in front of the sofa and the bed. You can hide the one infront of the bed. The room had many storage space and seating areas. Perfect for a family or a couple. The parking area is accessible and has a lot of space.

We wanted two beds, so I did my best to find a place with them because I'm a kicker. They were overbooked, so they upgraded us to the penthouse with one bed (king) and one sofabed (king). I wanted to avoid that, that's why I made the reservation with weeks in advance but I had no option but to accept the change. Then, both of them, the bed and the sofabed, were stiff, not my taste when it comes to beds. Also, the TVs don't have a pairing option, so you can't stream shows from your cellphone. The parking card so you can get in and out sometimes didn't scan, which was inconvenient.

The room was a good size, offered a mini fridge, iron and microwave. It was close to the beach and was in a safe location. We really enjoyed the food options within the hotel, pool and hot tub.

There wasn’t anything we did not like within the hotel. The staff were nice, the room was clean and the price for the area could not be better.

The stay is always great.

Oh.....the parking fee was excessive and a turn off. Only for this reason, I will not be able to come back. Can you imagine paying $25.00 per day for 7 days?