ZOA Hotel - Adults Only

The hotel is beautiful, nature and luxury. The room was lovely, comfortable bed, split level, with a wonderful view. Pool and bar area were great.

There aren’t fully closing doors on the toilet. Certain staff seemed to treat other guests differently to us at times. Food was overpriced for the quality and certain dishes not available.

Absolutely everything. I honestly think this is the best hotel I’ve ever stayed in. The room is incredibly the view even better. Sunrise was absolutely magical not to be missed. The food was amazing, healthy but super tasty. The staff couldn’t do enough for me the whole time I was there but not in an annoying way I felt like I had lots of privacy. The private beach/cove that you were always literally the only person on. You can’t see a soul from here and no one can see you, there’s loads of cool sea life cool crabs and tropical fish to watch. Honestly perfect stay I will be back it made my trip! Such a treat! Ps try the super cold ice baths in the meditation centre place next door.

The turtle experience (external company) but booked and paid for through the hotel felt overpriced for what it was. I think a a different company or better communication between the hotel and the tour operator. I think it was supposed to be private and someone was meant to meet me and stay with me. I couldn’t find her then she tried to charge me then I had to wait over a hour then I was part of a really big group the guide didn’t stay with me, no English speaking was really difficult to navigate and took hours. I saw an American English speaking much much smaller group that looked more efficient and much quicker.

Location was amazing, the view from the cabins is exceptional and truly beautiful. Design and amenities are top at this property.

Wifi cover zones vary but the destination and property invites you to disconnect.

The place offers a beautiful view, beautiful room and beautiful pool. But…

We have been traveling all over Mexico, mostly luxury and we love Mexican hospitality. We were both were very much looking forward to ZOA. But ZOA was personally my biggest disappointment in terms of service so far in Mexico. Examples: 1) No greeting when coming in and out during the stay, a Hostel is more welcoming than ZOA. 2) Sometimes there is nobody to open, so you have to ring a bell and deal with an unfriendly, nameless voice. 3) We were never asked, “how is or was your stay”, not even at the end of the stay. 4) staff has a clear attitude of superiority, we didn’t feel welcome at any moment. Only friendly by text on WhatsApp. 5) orders at the restaurant or at the pool were forgotten (towels, drinks), we had to remind them. 6) at our arrival there was nobody to open, it seemed as if nobody expected or even wanted guests. 7) On top we were forced to pay a flat tip of 50 USD at check out, “for the staff”. Our consumption was 150 USD, so 60% tip.