Hyatt Ziva Cancun All-Inclusive

Amazing facilities and very good location. Beautiful seaview, comfortable large bed and quiet room as requested, perfect. The Dolphins (who are being phased out and very well cared for) were a tremendous highlight for us. All staff were amazingly welcoming, polite, smiley, helpful and caring. Fantastic cleaniless everywhere. Delicious food and ample variety and options in every restaurants. Utterly enjoyed our stay.

We booked late so could only get one room for four (our fault), meaning two teenagers on a sofa bed. The mattress was too thin and they could feel the sofa frame underneath so quite uncomfortable. But as soon as we queried it, someone came to change the mattress and all was fine thereafter. The Mexican restaurant/bar pool tables could use new cues which were in poor state after a busy peak season. But this is if we're really trying to find something wrong!

Staff were professional, respectful, and friendly!! Property was kept clean and probably the best beach in all of Cancun.

We liked everything about the property!!

Everything about this resort is completely amazing. The infrastructure, the cleanliness, the hospitality from the team. We needed to leave the hotel a little later and Odalys was very helpful and kind at the front desk, making it possible for us.

Location was good. The people throughout Cancún were exceptional.

The property restrictions to the pools was poor (no pool access in the evening). 2 jacuzzi/hot tubs were never hot only warm (possibly to accommodate children and those drinking heavily). Access was limited to 9pm. Stand up paddleboards were not available due to damage. Extra charge was requested for double kayaks. Ocean swimming and usage was limited to a small area. No ocean access in the evening. Food was fine, but best at buffets (with wonderful attentive staff) Extra, unidentified charges were required (not covered by booking.com). We had booked 2 rooms for family of 5 but they did not provide adjoining rooms (required significant additional charge). The 2 rooms provided were in separate buildings. The Hyatt Ziva exercise program had exceptional trainers (Eduardo and Carlos) but limited availability. The most entertaining part of Cancún are away from the property (Isla Muheres, Cenotes, Jungle Adventures, Mayan Sites). The exceptional warm, friendly, helpful, considerate people of Cancún Mexico are an absolute blessing.