Location, and services..staff was excellent big shoutout to Front Office Manager Michael for taking care of my accommodations

Nothing

the only thing I like is the pool and the view

This is a over priced resort and the customer service was terrible. We had high expectations and did not enjoy our stay, we received way better service from other resorts esp the ones that are far from town. Our room had limited space which was not convenient for us as we were with our 2year old son, the service was slow and we noticed the staff treated us differently compared to other tourists with ethnicities other than Samoan. Other resorts are more family/kid friendly and have resources that are convenient. The staff at Taumeasina really do discriminate and prioritises pakeha people compared to overseas Samoan people which is completely unfair as we paid the same price. We are also guests and should be treated accordingly and I’m just appalled by their negative attitude towards us. It’s advertised as one of the top resorts in Samoa but in reality it’s the opposite. I would definitely not recommend this resort to anyone, really poor service.

Loved the everything about this resort! The location, facilities, and amenities alone, but all of the extra activities they have every day. Complementary breakfast was delicious, mix of modern and Samoan traditional, it was a must to start the day. Pati, Junior, Jeremiah, Gloria, Vai, Semo, and all of the other countless staff members that went above and beyond to make my stay a memorable one. BEST RESORT IN SĀMOA!!

The staff were friendly and helpful - the best of all our stays in Upolu. Location is so beautiful being right on the beach. We went at Christmas time, so they had activities each day and events every night. They also did a big buffet lunch and dinner - we didn't end up eating at it, but it looked great!

It is about a 5-minute drive out from the main city, so it's not quite walking distance in summer heat. I also called 3 or 4 times about my favourite singlet that I left in the room, but never received an answer or the call back to confirm it was there or not. That was a little frustrating because I never got it back.

scenery is absolutely breathtaking

washing machine was dirty. still had old laundry powder that was like mush. apart from that everything else was amazing

Absolutely beautiful resort! However the service was horrendous especially for the price you pay, you expect good service. Reception was lovely but the waiters, room service, bar staff, housekeeping were awful. We waited 40+ minutes to even get acknowledged by the waiters in the restaurant, for breakfast and dinner. We also ordered a bucket of ice to our room for room service and that took 80+ minutes and that was with us calling them 3 times to check if it was coming. Besides the lack of good customer service, the resort was beautiful and the nightly events were great fun but if your expected to pay a pricey amount per night then the service definitely needs fixing! because of this we will probably not stay here again.

The Views, pool, and Food 😊

No music at the bar when havikg drinks or food 😕

nice Location, aircon

Bar and wait Staff were rude or ignore you, had to ask for cutlery and it was like I was asking for the world! Beer was warm and you needed to wait ages to be served. Front desk staff were very nice and friendly, helpful. Bar and wait staff need an attitude check, (except for pregnant lady, she was amazing and so lovely, role model behaviour).

beautiful setting with the whole hotel on an island

good took FOREVER when ordered in the restaurant. Over an hour when we were only three tables who ordered food

The apartment was great. beautiful view clean and comfortable beds

the smell. I smell bad infront of our room most of the time it got to our room.

Had some issues with the bathroom facilities, our bathroom didn't have a shower door and on our first day the shower head broke and the replacement kept flying up and this would of been mitigated with a shower door.

location is great…that’s about it

-Rooms were tiny for what you pay for vs other hotels I’ve been to that I’ve paid the same amount for. - Beds are horrendously uncomfortable. The floor would’ve been more comfortable. -Kitchen cubby was dirty and not cleaned before we arrived -Had a few times where staff would forget an item we ordered or not take down our order properly to begin with so items were missed -Had a wifi issue where it took over an hour to fix because nobody knew what to do until the GM arrived -We had to constantly call wait staff to take our order -Some days buffet food was great and others not so much

Love the view and very spacious for a family of 5.

nothing

clean. well managed. morning staff very attentive to customers. front desk staff very welcoming.

bar staff and restaurant staff during evening were not attentive to customers. breakfast was good but food was not refilled and selection became limited.

the room amazing! very comfortable pool and beach area beautiful

lunch was way expensive than what we got, not worth the money at all and this is the first time I’m at resort/ hotel and the show is not for all the guests, it was just for the people who ate dinner. we waited for the show and it was very not respectful and not nice- they were with the back to all the other guests at the hotel who were trying to see anything.

Quiet and relaxing. Great friendly staff, always helpful. Located just out of town, good cheap taxi service into town and attractions.

Airport shuttle was late

great view from rooms, location and amenities at hotel was great.

The scenic view of the rooms that are facing the ocean.

Lots of space and very clean

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