The property was clean the stuff was very helpful And I loved how private it was

Clean

Took forever to get check in then manager tried to get attitude when I brought to attention I was not happy about the wait . Some staff were friendly .

Breakfast location was perfect . Staff was perfect , you can choose from the menu I always choose Jamaican. You don't get that every day at home.

There was no buffet service or Jamaican food at night .

We were greeted and facilitated with exceptional service.

NA

Hotel nicely located with a narrow beach. Big rooms with nice view. The plus for server dedicated to your room, but dont be a fool... Better just go and order something by yourself because it will take hours before it is in your room

In the hotel you have a double treatment- if you pay something extra to the people as ‘tips’ you can expect better service but it shoudnt be like that in hotel all inclusive! The portions of food and the variety. The portions are really small. When we ordered as a starter bruschetta we got two crackers smaller than Oreo cookie!! We just started laugh and ordered one more portion which wasn’t appropriate in eyes of employees so we wait for our dish one hour. During your whole stay you can order food to the room- don’t expect to get it fast. It takes from one hour to one and a half to get brekfast (natural jog yet with granola+fruits and pancakes) Hotel is really loud at night! Stuff doesn’t care that guest are sleeping so they do what they have to do but no respecting privacy at all. The last cleaning is coming at 8:30pm and when you send them away because somebody takes a bath they barging in!!!!! Unbelievable. From the hotel you can order taxi- here also some interesting fact. Everyone in a hotel will give you different price for a trip- including driver… The place in the evning is basically dead... No modern music, no real life in a bar. You just feel like enemy everytime you ask about something. So the evenings we spend on our balcony.

Location is good staff were excellent as was breakfast.

Polo lounge was disappointing. The ambience does not match the photograpghs.

The receptionist during check in as well as our butler, Kyle, were exceptional! All members of the staff were amazing and offered plenty of assistance and local recommendations!

The staff was professional, friendly, and attentive. The room and amenities were was as described on the website and the check in process was efficient.

Room service was not available one of the nights during our stay and we were not informed that the food order placed would not be delivered. It simply never arrived.