Th breakfast and dinner were superb, one of the best japanese meal i have tried in this recent trip to Hokkaido. The location is also very strategic too.

Onsen is small as the property is small so we understand but we appreciate the natural hot spring water, it was wonderful. The cooler unit in the room is very noisy as without it bit warm so we have no choice but to power on it. And also the senior staff (quite elderly) is a bit rude, not very polite, unlike the rest of the younger staff.

This is a very traditional ryokan - the reason we chose it over a larger more commercial place - and as such it delivered the full experience. Yakutas and slippers are worn from the moment you arrive. The staff are delightful and getting by with a few Japanese basic phrases and their English is completely possible. You sleep on a futon in your spacious room which has comfortable seating. You have an en suite Japanese space-age loo and a separate vanity unit. There is no shower or bath because you use the onsen hot spring baths and associated shower for bathing. You walk down to that facility wearing your traditional outfit. So, as you can gather, this is for a very traditional experience, and this includes the food. The meals are very generous but they are very Japanese so you need to expect this. With all this in mind, and given this is what we wanted, the establishment is near perfect.

Nothing could be better.

Everything is perfect. I wish we could book the breakfast.

Nothing

A member of staff (bespectacled in beyond 50 years of age) was extremely impolite. After checking in, I went to fill up a bottle of drinking water in the lobby area in the water dispenser. I was halfway done but was then stopped abruptly when he shouted "stop!" He grabbed my half-filled bottle and filled it with water in a jug in the fridge behind. Other than "stop", he did not speak any English. I was taken aback by his rude tone and action which was uncalled for. The hotel was not very helpful to travellers. I asked for a small packet of coolant to be frozen in the main fridge of the hotel as the small fridge in the room did not have a freezer section. The same gentleman who shouted "stop" was not obliging at all.