Loved the onsens. Best we have visited in Japan. The outside pools were very tranquil & better than in the photos. Room was clean & beds reasonably comfortable for Japan ( beds are harder & pillows are dreadful vs NA). Good selection of food but little variation between breakfast & dinner.

This was our 3rd visit to this resort. We noticed that public areas less clean than last year (eg dust bunnies in corners) & less selection at meals than the previous years. Selections at breakfast & dinner very similar. Note that the resort is in the middle of nowhere so no shopping or night life - but that's why we loved it for the tranquility, but if you need these it would not be an ideal choice.

Amazing onsen, great food, nice staff

The bathroom and shower weren’t good enough for the price paid

Great location and very nice hot spring. Food in the hotel was great too

None

Breakfast was OK. Many different foods to choose from. Dinner was also acceptable. The location of the site is amazing. The beds and our rooms were cleaned daily. Our one daughter speaks Japanese, so communication with the staff was always smooth and clear. The onsens were also amazing. Nice to have washer and dryer on site (although it would have been nice to have two sets).

The smoking room should not be located at the entrance of the lobby. There should always be a cab located at the lobby entrance of the property since shuttle service to surrounding areas is so limited. More daily shuttle services to local areas surrounding the facility (Mushroom site, Date Train (bus) Station, and Lake Toya, etc.). Early (or multiple) transportation departure times to New Chitose Airport. The cooking ventilation in the buffet dining room should be improved so that it pulls all of the smells from cooking out of the cooking facility. This lack of ventilation caused us to wash our clothes daily that we wore for both breakfast and dinner, which was very inconvenient.