location and access to train station

checkin process can be made easy

location

do not book/ cancel your booking if you do not want to spoil your holiday. when I asked questions via booking.com messaging, they said their system down and could only do WhatsApp. this is not what Booking.com policy stated. they only provide 3 toilet rolls for 6 people for 5 days stay. when I asked them for more, they just msg : Hello xxxxx, All consumables are prepared by our cleaners for the beginning of the stay only and if these are not enough or used already during the stay you may buy them in the nearest market. Thank you! who would buy 20 rolls pack when I just need 2-3 more rolls? do they expect us to carry our toilet rolls around during our holiday? or are they expecting us to gift them the remaining at the end of our trip? this is the same for trash bag. they asked us to buy our own trash bag!!!! I believed this apartment is managed by a company and not individual. hence they are not motivated to put in their best effort to make their guest feel at home. keys are not easy to retrieve. it’s like playing Escape Room :(( too stressful.

We really loved the view from inside the house itself. You can see the mountain etc. Easy access to bus stop, train station, supermarket and resto. The house is very clean and with complete kitchen and bedroom needs.

ideal setup for family get/stay together

slippery bathtub

location, view, and size.

only one bathroom

The view of Mt Pilatus from the apartment was magnificent! The apartment is located just a couple of minutes walk from the train station, trains run every 15 min, and take just 5 minutes to reach the main station in Luzern. This made the apartment a convenient base to explore Luzern and the surrounding area. There is an excellent coffee shop by the train station and a grocery store nearby.

The walls had a lot of scuff marks on them and could use a new coat of paint. There were two places in the main living room where the flooring had warped and needed replacement. The firmware on the Amazon Fire Stick needed to be upgraded to work properly, but we did the upgrade while we were staying there.

Cleanliness , facilities and location

i would have rated it as 5 star if 2 washrooms would have been there

The location (only 3 or 4 stations away from Lucerne main station) and the awesome view.

Could have been better if there were more utensils for cooking.