La piscine est agréable. Le restaurant de l'hôtel propose des petits déjeuner à prix raisonnable. Location de vélo et de scooter disponible sur place.

Jaccuzi vide à l'arrivée mais il n'y a pas assez d'eau chaude pour le remplir ET prendre une douche. Manque d'intimité compte tenu que le jaccuzi est à l'avant de la chambre et donc beaucoup de passage pour les chambres en rez-de-chaussée. Trop peu de transats pour la piscine vu la taille de l'hôtel. Très mauvaise odeur d'égouts dans la chambre qui n'est pas partie du séjour.

Personnel prévenant Beauté du lieu Déco exotique

Petite odeur de renfermé dans la chambre

Concerto fino alle 3 di notte nella struttura accanto, non siamo riusciti a dormire un secondo.

Todo muy lindo, un oasis en el medio del centro.

Lo unico para hacer mas facil a nosotros los extranjeros y creo que a ustedes no les influye tampoco, es entregar la factura al momento que uno hace el check out para asi poder descargar los tax cuando uno se va del pais. Y no tener que estar a la espera de que llegue el mail.

El lugar es precioso, te atienden muy bien.

La ubicación no es tan buena, puesto que para llegar hay que pasar por calles desoladas.

Fantastic location - beautiful grounds and pool area and very helpful front desk staff . Great value , highly recommend

Nil

Great hotel for a family vacation. Large and comfortable apartments with kitchen. Friendly staff. Thorough cleaning everyday. Very nice and clean swimming pool and garden.

Location is a bit far from the center and the beach. The restaurant services require improvement.

Big, clean room, very nice staff

None

Very clean. Great pool. Lovely staff. We could rent scooters and bikes which was great. Food here is yummy too!

Towels changed just once in the 7 days we stayed there. Often toilet rolls not replaced so had to go get more (on 3 occasions) location is perfect if you want to be close to town but the town is not great. I would definitely recommend to stay near the beach.

The staff was very helpful.

1. The upkeeping to the room was very disappointing. We had no choice but to still because of the cancelation fees. 2. The hot tube had mold, flying water bugs and mosquitoes. The bathroom shower was dirty 😩 😒 3 Every day, my husband and I were unable sleep due to the Construction workers sitting in front of our window talking and laughing until I finally asked them, "Move because we were trying to sleep. 4. The cats 🐈 were also disrespectful, making noise 😤 because they were not getting along. I would not recommend anyone to stay here.

Exceptionally friendly caring Staff. The Food was fantastic well prepared and healthy, locally grown. The beach is not nearby, but is easy to get to. The water is so clear and warm. I enjoyed how the restaurants are outside covered and,in the native plants and trees. The pool is never crowded.

Friday night was noisy due to the local bar nearby. Otherwise, it is very peaceful and relaxing.

Staff was amazing, always kind & willing to help. Pool was perfect after a long day in the heat. The food from the restaurant was great (but a bit pricey)

The kitchen was missing the most basics kitchen tools. The oven wasn't working, the stove was broken, we had to borrow a knife from the restaurant & scratches from the reception to get the stove to work.

Nice grounds with central pool, private rooms and location. the most friendly bar staff!

Unfortunately one of our rooms had issues with sewerage smells but this could be anywhere in Tulum

Courtyard is beautiful. A little oasis in the city

The hotel is beautiful and location is great. They have a nice restaurant and bar . My room (after a change ) was very specious. Big nice jacuzzi , nice and polite staff. Would definitely stay here again.

Not sure the floor in my room was mopped as it was really dirty. This was obvious each time we walked bare footed. The water in the bathroom is salty and also I think the water in the jacuzzi can be a little warmer (hot top not really working) and cleaner too.

Everthing was well done friendly stuff the property is beautiful and treated with love

On arrival we were offered a nice welcome drink, a cocktail or juice. The hotel has a great garden with a pool. Right outside the hotel there are several stands/shops were you can have a cheap meal.

There is a nice pool and the hotels provides towels. I just wish there were some parasols, as there is no shade around the pool.

The pool area is a peaceful oasis from the busy streets outside. With lots of trees and grass it has a calming effect. The room and bathroom were great, and breakfast was one of the best we had in Mexico. The staff are wonderful, particularly one of the receptionists and both the staff in the Casa Mia restaurant, they couldn’t do enough for us.

Some umbrellas around the pool would be nice to provide shade.

It's a very nice garden with medium size pool, clean water. Apartment was good size, well equipped, and view on the garden. Restaurant offers good food for modest (still touristic) price. Staff is very nice, helpful and provided flexibility. Maybe not a European 4 stars, but still well close!

We were 4 and me and my sister slept on the sofa-bed... not so comfortable. Also, AC is provided only in the bedroom so in hot season I believe who sleeps in the sofa-bed could feel quite hot. Toilet clogged (I noticed this in all hotels I have been in Yucatan though at least once... may be a systematic problem). Though the hotel facility is beautiful, the area it's located in is ugly (did not feel unsafe, though it's surely not in a nice looking area). It takes 15' walk of ugly street with sometimes destroyed sidewalk to get to the START of the city center, where all public transportation to various touristic areas or tour meeting points are... a bit annoying if you plan to do this back and forth every day. Taxi is about 10USD one way to the city center. Maybe with moto or bike this gets less annoying/expensive. Still a good value for money.

Hotel area

Loud noise from the street until night

Closeness to town and resturants. Afforability. Wide selection of rooms.

No water one morning. Wifi is very spotty and slow.